Informal leaders and their influence within information system organisations in developing countries: A case study in Mexico

Edgar Hernandez Rojas, Ahmed Imran, Luke Nguyen-Hoan

Research output: A Conference proceeding or a Chapter in BookConference contributionpeer-review

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Abstract

The emergence of informal leaders to supplement the lack of effective formal leadership is common in many workplaces, including information system (IS) organisations. The literature to date has examined informal leadership (including electronic interactions, characteristics and qualities, levels of responsibility and authority, individual and group performance, social interactions and energetic activation) in the organisational change domain. However, the IS literature has yet to define and explain such leadership within IS organisations, particularly in developing countries where often complex and unique sociocultural factors shape such leadership. This paper presents a conceptual framework for identifying and defining informal leaders in IS organisations from a new perspective, considering their characteristics and behaviours, the nature of their leadership, organisational culture and their social context. The framework is tested through a case study of an IS organisation in a developing country (Mexico). The findings confirm the framework’s usefulness for identifying the characteristics and behaviours, nature of leadership (opinion, social and technical) and the extent of influence
exerted within the organisation. Understanding informal leaders within IS organisations is important because adding their capabilities and levels of influence to formal leaders could boost overall outcomes within IS organisations and beyond.
Original languageEnglish
Title of host publicationProceedings of the 7th International Workshop on Socio-Technical Perspective in IS Development (STPIS 2021) Virtual conference in Trento, Italy, October 11-12, 2021
EditorsPeter Bednar, Alexander Nolte, Mikko Rajanen, Anna Sigridur Islind, Helena Vallo Hult, Fatema Zaghloul, Aurelio Ravarini, Alessio Maria Braccini
Place of PublicationNetherlands
PublisherCEUR Workshop Proceedings
Pages1-17
Number of pages17
Publication statusPublished - 12 Oct 2021
Event7th International Workshop on Socio-Technical Perspective in IS development (STPIS’21): in connection to Italian Chapter of the Association for Information Systems (itAIS) - Trento, Trento, Italy
Duration: 11 Oct 202112 Oct 2021
https://stpis.org/

Publication series

NameSTPIS 2021: Socio-Technical Perspective in IS Development 2021
PublisherCUER Workshop Proceedings
Volume3016
ISSN (Print)0074-3016
ISSN (Electronic)1613-0073

Conference

Conference7th International Workshop on Socio-Technical Perspective in IS development (STPIS’21)
Abbreviated titleSTPIS 2021
Country/TerritoryItaly
CityTrento
Period11/10/2112/10/21
Internet address

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