Integration of a multidimensional framework to measure the social impact of an information technology intervention from a human centered approach

Current literature on the social impact of Information Technology (IT) is predominantly from an organizational perspective, aimed at improving IT use in workplace settings, which often fails to capture the overall experience of using IT through lived experiences. A systematic review was conducted to identify the existing frameworks that attempted to measure the social impact of IT. The inclusion criteria were (a) studies that conceptualized the social impact of IT and (b) studies with frameworks that measure the social impact of IT. Four theoretical and methodological approaches were chosen for critical analysis. While these frameworks offer rich insight into social impact assessment, each has its limitations and, thus, is not comprehensive enough to cover the phenomena holistically. Hence, this paper proposes a broad framework to measure the social impact of IT through integrating multiple approaches. Practical implications include guiding policymakers and practitioners in formulating bottom-up IT-related policies and interventions.