Key Performance Indicators for Measuring Sustainable Performance: A Case Study of Implementing Saudi Arabia's Vision 2030 Strategy

Bader Alghamdi, Hesham Khadawardi, Bandar Alghamdi, Khedher Almathami, Abdurahman Alshimai, Mohammad Alqahtani, Hamdan Alanazi, Faisal Alfawaz, Sultan Alodhaibi, Majharul Talukder

Research output: Contribution to journalReview articlepeer-review

3 Citations (Scopus)

Abstract

The research aims to develop a framework that generates sustainable performance systems and determines appropriate key performance indicators for the Saudi Arabian Cultural Mission (SACM) in Australia. The study adopts the Parmenter (2015) framework to guide the study through combining the vision, goals, and strategies of SACM as well as its critical success factors. Appropriate KPIs are then developed using five procedural steps proposed by Keeble et al. (2003). The study employs semi-structured interviews with senior managers and staff in the academic department at SACM and a focus group with external experts. The results depict four perspectives on the balanced scorecard for SACM. In total, 12 CSFs closely connected to actual work activities and 30 indicators of the most important daily activities are identified. This paper provides crucial information for academic researchers, managers, and human resources practitioners seeking more insight into KPI development in public sector organizations.

Original languageEnglish
Pages (from-to)491-519
Number of pages29
JournalPerformance Improvement Quarterly
Volume34
Issue number4
DOIs
Publication statusPublished - Jan 2022

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