This article presents an examination of the London 2012 Olympic and Paralympic Games’ volunteers who identified as having access needs and/or disabilities. The methodology draws upon data collected as part of a larger quantitative mixed method research design through an online survey that included open-ended questions. A small number of volunteers related feedback consistent with the principles of the ODI best practice through good staff support and overall positive experiences. However, other experiences indicate significant organizational, environmental, and structural issues faced by volunteers with disability in the program. The implications of these findings for future event planning processes and broader macropolicy considerations are discussed.
Darcy, S., DICKSON, T., & Benson, A. M. (2014). London 2012 Olympic and Paralympic Games: Including Volunteers with Disabilities—A Podium Performance? Event Management, 18(4), 431-446. https://doi.org/10.3727/152599514X14143427352157