M-Service Implementation by Large Government Organisations: A Case Study on an m-app in Australia

Mehdi Hussain, Ahmed IMRAN

Research output: A Conference proceeding or a Chapter in BookConference contribution

Abstract

With the rapid proliferation of smartphones among citizens, government service providers have shifted their service-delivery focus through mobile services. However, its effective adoption and implementation are still uneven throughout various public sectors. The scarce research in the area prevented the generation of a sound knowledge base for m-service implementation, which has some distinct characteristics from the traditional e-services. This paper reports the investigation of a mobile application service in a large government organisation in Australia. Findings show that an m-service implementation does not follow a stage-wise model, where multiple actions and players involved at different levels makes it a complex and unique phenomenon. This study indicates that the cumulative knowledge and experience of various stakeholders within an organisation contribute to getting an innovation off the ground, wherein a conducive environment supported by appropriate policies and strategies, the readiness of customers and organisations, co-creation and the influence of management are important drivers.
Original languageEnglish
Title of host publicationProceedings of the 27th Australasian Conference on Information Systems, ACIS 2016
Place of PublicationDarlinghurst, NSW
PublisherAustralasian Conference on Information Systems Executive Committee
Pages1-12
Number of pages12
ISBN (Electronic)9781741282672
Publication statusPublished - 2016
Externally publishedYes
EventAustralasian Conference on Information Systems : Occupying the Sweet Spot: IS at the Intersection, ACIS 2016 - University of Woolongong, Woolongong, Australia
Duration: 5 Dec 20167 Dec 2016
https://business.uow.edu.au/acis-2016/index.html

Publication series

NameProceedings of the 27th Australasian Conference on Information Systems, ACIS 2016

Conference

ConferenceAustralasian Conference on Information Systems
Abbreviated titleACIS 2016
CountryAustralia
CityWoolongong
Period5/12/167/12/16
Internet address

Fingerprint

Government
Government services
Mobile applications
Readiness
Service delivery
E-services
Proliferation
Service provider
Mobile services
Stakeholders
Knowledge base
Public sector
Co-creation
Innovation

Cite this

Hussain, M., & IMRAN, A. (2016). M-Service Implementation by Large Government Organisations: A Case Study on an m-app in Australia. In Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016 (pp. 1-12). (Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016). Darlinghurst, NSW: Australasian Conference on Information Systems Executive Committee.
Hussain, Mehdi ; IMRAN, Ahmed. / M-Service Implementation by Large Government Organisations: A Case Study on an m-app in Australia. Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016. Darlinghurst, NSW : Australasian Conference on Information Systems Executive Committee, 2016. pp. 1-12 (Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016).
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Hussain, M & IMRAN, A 2016, M-Service Implementation by Large Government Organisations: A Case Study on an m-app in Australia. in Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016. Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016, Australasian Conference on Information Systems Executive Committee, Darlinghurst, NSW, pp. 1-12, Australasian Conference on Information Systems , Woolongong, Australia, 5/12/16.

M-Service Implementation by Large Government Organisations: A Case Study on an m-app in Australia. / Hussain, Mehdi ; IMRAN, Ahmed.

Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016. Darlinghurst, NSW : Australasian Conference on Information Systems Executive Committee, 2016. p. 1-12 (Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016).

Research output: A Conference proceeding or a Chapter in BookConference contribution

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Hussain M, IMRAN A. M-Service Implementation by Large Government Organisations: A Case Study on an m-app in Australia. In Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016. Darlinghurst, NSW: Australasian Conference on Information Systems Executive Committee. 2016. p. 1-12. (Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016).