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Making it Personal in a call centre: Electronic peer surveillance
Ben ELLWAY
Canberra Business School
Research output
:
Contribution to journal
›
Article
›
peer-review
16
Citations (Scopus)
Overview
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Dive into the research topics of 'Making it Personal in a call centre: Electronic peer surveillance'. Together they form a unique fingerprint.
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Business & Economics
Call Centres
83%
Surveillance
83%
Peers
64%
Online Reporting
25%
Bureaucratic Control
23%
Animosity
21%
Information and Communication Technology
20%
Information Control
20%
Political Process
18%
Advisors
16%
Monitoring
11%
Information Systems
10%
Social Sciences
call center
100%
surveillance
64%
electronics
52%
Electronic surveillance
28%
information system
16%
communication technology
14%
monitoring
13%
information technology
13%
management
9%
Engineering & Materials Science
Information technology
21%
Information systems
20%
Availability
17%
Feedback
15%
Monitoring
14%
Communication
12%