Making sense of business intelligence : proposing a socio-technical framework for improved decision making in not-for-profit organisations

Dale Mackrell, Martijn van den Boogaard

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    3 Citations (Scopus)

    Abstract

    The authors of this paper argue that human intuition alone cannot be relied upon for strategic decision making in today’s business environment and that quality data intelligence is an imperative. The proposed project described in this paper is research-in-progress, action design research (ADR), to implement an appropriate information systems (IS) enabling enhanced organisational decision making. ADR is a new research method that draws on action research and design research in an organisational setting. In phase 1 of the project, a sociotechnical ‘sense-making’ approach is used to gather and analyse information and decision needs in a not-forprofit (NFP) association, Connections ACT. In phase 2, requirements are designed and modelled to build a conceptual framework that guides NFPs in improving business performance and reporting capability. Phase 3 is the evaluative stage when the framework is reflected upon and refined, with intervention in the organisation’s processes as a promising outcome.
    Original languageEnglish
    Title of host publicationACIS 2012 : Location, location, location : Proceedings of the 23rd Australasian Conference on Information Systems 2012
    EditorsJohn Lamp
    Place of PublicationGeelong
    PublisherDeakin University
    Pages1-9
    Number of pages9
    ISBN (Print)9781741561722
    Publication statusPublished - 2012
    EventAustralasian Conference on Information Systems : Location, Location, Location (ACIS 2012) - Geelong, Geelong, Australia
    Duration: 3 Dec 20125 Dec 2012

    Conference

    ConferenceAustralasian Conference on Information Systems
    CountryAustralia
    CityGeelong
    Period3/12/125/12/12

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    Cite this

    Mackrell, D., & van den Boogaard, M. (2012). Making sense of business intelligence : proposing a socio-technical framework for improved decision making in not-for-profit organisations. In J. Lamp (Ed.), ACIS 2012 : Location, location, location : Proceedings of the 23rd Australasian Conference on Information Systems 2012 (pp. 1-9). Geelong: Deakin University.