@inproceedings{16465712a8954398ac80f205aa5a69d4,
title = "mGovernment services and adoption: Current research and future direction",
abstract = "This paper looks at processes of embedding of computer systems in four organisational case studies in three different countries. A selective literature study of implementation of computer systems leads the authors to suggest that seen from a top down managerial perspective employees may be assumed to accept and use new computer systems, for example an ERP system but what happens deep down in the organisation are a reshaping, domestication or appropriation of the software for example through developing workarounds. The authors further suggest that traditional implementation models may incorrectly assume that the computer systems has been embedded in the organisation because things appear to be running smoothly when in fact software and/or processes have been reshaped by employees to suit their local needs. These social shapings appear to be done for a multitude of reasons. However, from the qualitative case studies it appears that most workarounds are done to make work easier and/or to overcome perceived inflexibilities in existing enterprise mandated systems. The ubiquitous access to cloud technologies and an increasing workforce of tech savy “digital natives” using their own devices (BYOD) has exacerbated the situation.",
keywords = "Cross country study, IT adoption, Literature review, M-services, mGovernment, Non-web based (SMS), Public Sector ICT, Web-based",
author = "Mehdi Hussain and Ahmed Imran",
note = "Publisher Copyright: {\textcopyright} IFIP International Federation for Information Processing 2014. Copyright: Copyright 2020 Elsevier B.V., All rights reserved.; IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2014 ; Conference date: 02-06-2014 Through 04-06-2014",
year = "2014",
doi = "10.1007/978-3-662-43459-8_11",
language = "English",
isbn = "9783662434581",
series = "IFIP Advances in Information and Communication Technology",
publisher = "Springer",
pages = "311--323",
editor = "Birgitta Bergvall-K{\aa}reborn and Birgitta Bergvall-K{\aa}reborn and Nielsen, {Peter Axel} and Nielsen, {Peter Axel}",
booktitle = "Creating Value for All Through IT",
address = "Netherlands",
}