Mobile ethnography as an emerging research method

Matthias MUSKAT, Birgit MUSKAT, Anita Zehrer, Raechel JOHNS

Research output: A Conference proceeding or a Chapter in BookConference contribution

Abstract

This developmental paper from the Research Methodology track of BAM 2013 presents mobile ethnography as an emerging research method in management studies. The study aims to explore the current use of mobile ethnography within separate research fields of management in order to develop a model of application of mobile ethnography. Initial findings suggest that mobile ethnography is an emerging area of research combining developments in health management, retail service experience and visitor service experience towards a more frequent use of mobile ethnography as a research method in management. A case study shows mobile ethnography as applied to examine the service quality experience at the National Museum of Australia in Canberra.
Original languageEnglish
Title of host publicationBritish Academy of Management Conference Proceedings 2013
Place of PublicationUK
PublisherBritish Academy of Management
Pages1-7
Number of pages7
Publication statusPublished - 2013
EventManaging to Make a Difference: British Academy of Management - Liverpool, Liverpool, United Kingdom
Duration: 10 Sep 201312 Sep 2013

Conference

ConferenceManaging to Make a Difference
Abbreviated titleBAM 2013
CountryUnited Kingdom
CityLiverpool
Period10/09/1312/09/13

Fingerprint

Research methods
Ethnography
Service experience
Health management
Retail services
Management studies
Service quality
Field research

Cite this

MUSKAT, M., MUSKAT, B., Zehrer, A., & JOHNS, R. (2013). Mobile ethnography as an emerging research method. In British Academy of Management Conference Proceedings 2013 (pp. 1-7). UK: British Academy of Management.
MUSKAT, Matthias ; MUSKAT, Birgit ; Zehrer, Anita ; JOHNS, Raechel. / Mobile ethnography as an emerging research method. British Academy of Management Conference Proceedings 2013. UK : British Academy of Management, 2013. pp. 1-7
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MUSKAT, M, MUSKAT, B, Zehrer, A & JOHNS, R 2013, Mobile ethnography as an emerging research method. in British Academy of Management Conference Proceedings 2013. British Academy of Management, UK, pp. 1-7, Managing to Make a Difference, Liverpool, United Kingdom, 10/09/13.

Mobile ethnography as an emerging research method. / MUSKAT, Matthias; MUSKAT, Birgit; Zehrer, Anita; JOHNS, Raechel.

British Academy of Management Conference Proceedings 2013. UK : British Academy of Management, 2013. p. 1-7.

Research output: A Conference proceeding or a Chapter in BookConference contribution

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MUSKAT M, MUSKAT B, Zehrer A, JOHNS R. Mobile ethnography as an emerging research method. In British Academy of Management Conference Proceedings 2013. UK: British Academy of Management. 2013. p. 1-7