TY - JOUR
T1 - Nurses’ resilience and the emotional labour of nursing work
T2 - An integrative review of empirical literature
AU - Delgado, Cynthia
AU - Upton, Dominic
AU - Ranse, Kristen
AU - Furness, Trentham
AU - Foster, Kim
PY - 2017/5/1
Y1 - 2017/5/1
N2 - Background The emotional labour of nursing work involves managing the emotional demands of relating with patients, families and colleagues. Building nurses’ resilience is an important strategy in mitigating the stress and burnout that may be caused by ongoing exposure to these demands. Understandings of resilience in the context of emotional labour in nursing, however, are limited. Objectives To investigate the state of knowledge on resilience in the context of emotional labour in nursing. Design Integrative literature review. Data sources CINAHL, Medline, Scopus, and PsycINFO electronic databases were searched for abstracts published between 2005 and 2015 and written in English. Reference lists were hand searched. Review methods Whittemore and Knafl's integrative review method was used to guide this review. The constant comparative method was used to analyze and synthesize data from 27 peer-reviewed quantitative and qualitative articles. Methodological quality of included studies was assessed using the Mixed Methods Assessment Tool. Results Emotional labour is a facet of all aspects of nursing work and nurse-patient/family/collegial interactions. Emotional dissonance arising from surface acting in emotional labour can lead to stress and burnout. Resilience can be a protective process for the negative effects of emotional labour. Several resilience interventions have been designed to strengthen nurses’ individual resources and reduce the negative effects of workplace stress; however they do not specifically address emotional labour. Inclusion of emotional labour-mitigating strategies is recommended for future resilience interventions. Conclusion Resilience is a significant intervention that can build nurses’ resources and address the effects of emotional dissonance in nursing work. There is a need for further investigation of the relationship between resilience and emotional labour in nursing, and robust evaluation of the impact of resilience interventions that address emotional labour.
AB - Background The emotional labour of nursing work involves managing the emotional demands of relating with patients, families and colleagues. Building nurses’ resilience is an important strategy in mitigating the stress and burnout that may be caused by ongoing exposure to these demands. Understandings of resilience in the context of emotional labour in nursing, however, are limited. Objectives To investigate the state of knowledge on resilience in the context of emotional labour in nursing. Design Integrative literature review. Data sources CINAHL, Medline, Scopus, and PsycINFO electronic databases were searched for abstracts published between 2005 and 2015 and written in English. Reference lists were hand searched. Review methods Whittemore and Knafl's integrative review method was used to guide this review. The constant comparative method was used to analyze and synthesize data from 27 peer-reviewed quantitative and qualitative articles. Methodological quality of included studies was assessed using the Mixed Methods Assessment Tool. Results Emotional labour is a facet of all aspects of nursing work and nurse-patient/family/collegial interactions. Emotional dissonance arising from surface acting in emotional labour can lead to stress and burnout. Resilience can be a protective process for the negative effects of emotional labour. Several resilience interventions have been designed to strengthen nurses’ individual resources and reduce the negative effects of workplace stress; however they do not specifically address emotional labour. Inclusion of emotional labour-mitigating strategies is recommended for future resilience interventions. Conclusion Resilience is a significant intervention that can build nurses’ resources and address the effects of emotional dissonance in nursing work. There is a need for further investigation of the relationship between resilience and emotional labour in nursing, and robust evaluation of the impact of resilience interventions that address emotional labour.
KW - Emotional dissonance
KW - Emotional labour
KW - Nurses
KW - Nursing work
KW - Resilience
UR - http://www.scopus.com/inward/record.url?scp=85013421291&partnerID=8YFLogxK
UR - http://www.mendeley.com/research/nurses-resilience-emotional-labour-nursing-work-integrative-review-empirical-literature
U2 - 10.1016/j.ijnurstu.2017.02.008
DO - 10.1016/j.ijnurstu.2017.02.008
M3 - Article
AN - SCOPUS:85013421291
SN - 0020-7489
VL - 70
SP - 71
EP - 88
JO - International Journal of Nursing Studies
JF - International Journal of Nursing Studies
ER -