Patient-centered care during gynaecological brachytherapy in terms of Batho Pele principles

Alicia Ehlers, Chandra MAKANJEE

Research output: Contribution to journalArticle

Abstract

Background: Patient-centred care means that healthcare systems are there to serve the people. The Batho Pele principles “Putting People First” were established in 1997 by the Mandela administration of South Africa and these service delivery principles are to be adhered to by government institutions. The principles are applicable to radiation therapy treatment aspects mainly to sustain, but also to improve on the quality of patients’ experiences while undergoing treatment. Purpose: The aim of the study was to establish the standard of patient-centred care by exploring and describing gynaecological
cancer patients’ expectations, experiences and understandings prior, during and post HDR brachytherapy treatment procedures. Methodology: A qualitative research design with a descriptive phenomenological research approach was followed. Recruitment entailed using purposive sampling. To obtain rich insights into respondents’ lived experiences, data were acquired through semistructured interviews, incorporating the Batho Pele principles. Findings and conclusion: A gap in communication between the healthcare provider and cancer patient respondents was exposed. This caused them to be lost regarding the brachytherapy treatment processes and procedures. They expressed their desire
for information and seemed to be mostly submissive to what was being done to them. Findings indicated partial compliance with Batho Pele in terms of courtesy, redress and access; there was insufficient compliance with regard to consultation, service standards, information, openness and transparency.
Original languageEnglish
Pages (from-to)32-37
Number of pages6
JournalThe South African Radiographer
Volume56
Issue number2
Publication statusPublished - Nov 2018

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Patient-Centered Care
Brachytherapy
Information Services
Qualitative Research
Therapeutics
South Africa
Health Personnel
Research Design
Radiotherapy
Referral and Consultation
Communication
Interviews
Delivery of Health Care
Research
Neoplasms
Surveys and Questionnaires

Cite this

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title = "Patient-centered care during gynaecological brachytherapy in terms of Batho Pele principles",
abstract = "Background: Patient-centred care means that healthcare systems are there to serve the people. The Batho Pele principles “Putting People First” were established in 1997 by the Mandela administration of South Africa and these service delivery principles are to be adhered to by government institutions. The principles are applicable to radiation therapy treatment aspects mainly to sustain, but also to improve on the quality of patients’ experiences while undergoing treatment. Purpose: The aim of the study was to establish the standard of patient-centred care by exploring and describing gynaecologicalcancer patients’ expectations, experiences and understandings prior, during and post HDR brachytherapy treatment procedures. Methodology: A qualitative research design with a descriptive phenomenological research approach was followed. Recruitment entailed using purposive sampling. To obtain rich insights into respondents’ lived experiences, data were acquired through semistructured interviews, incorporating the Batho Pele principles. Findings and conclusion: A gap in communication between the healthcare provider and cancer patient respondents was exposed. This caused them to be lost regarding the brachytherapy treatment processes and procedures. They expressed their desirefor information and seemed to be mostly submissive to what was being done to them. Findings indicated partial compliance with Batho Pele in terms of courtesy, redress and access; there was insufficient compliance with regard to consultation, service standards, information, openness and transparency.",
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Patient-centered care during gynaecological brachytherapy in terms of Batho Pele principles. / Ehlers, Alicia; MAKANJEE, Chandra.

In: The South African Radiographer, Vol. 56, No. 2, 11.2018, p. 32-37.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Patient-centered care during gynaecological brachytherapy in terms of Batho Pele principles

AU - Ehlers, Alicia

AU - MAKANJEE, Chandra

PY - 2018/11

Y1 - 2018/11

N2 - Background: Patient-centred care means that healthcare systems are there to serve the people. The Batho Pele principles “Putting People First” were established in 1997 by the Mandela administration of South Africa and these service delivery principles are to be adhered to by government institutions. The principles are applicable to radiation therapy treatment aspects mainly to sustain, but also to improve on the quality of patients’ experiences while undergoing treatment. Purpose: The aim of the study was to establish the standard of patient-centred care by exploring and describing gynaecologicalcancer patients’ expectations, experiences and understandings prior, during and post HDR brachytherapy treatment procedures. Methodology: A qualitative research design with a descriptive phenomenological research approach was followed. Recruitment entailed using purposive sampling. To obtain rich insights into respondents’ lived experiences, data were acquired through semistructured interviews, incorporating the Batho Pele principles. Findings and conclusion: A gap in communication between the healthcare provider and cancer patient respondents was exposed. This caused them to be lost regarding the brachytherapy treatment processes and procedures. They expressed their desirefor information and seemed to be mostly submissive to what was being done to them. Findings indicated partial compliance with Batho Pele in terms of courtesy, redress and access; there was insufficient compliance with regard to consultation, service standards, information, openness and transparency.

AB - Background: Patient-centred care means that healthcare systems are there to serve the people. The Batho Pele principles “Putting People First” were established in 1997 by the Mandela administration of South Africa and these service delivery principles are to be adhered to by government institutions. The principles are applicable to radiation therapy treatment aspects mainly to sustain, but also to improve on the quality of patients’ experiences while undergoing treatment. Purpose: The aim of the study was to establish the standard of patient-centred care by exploring and describing gynaecologicalcancer patients’ expectations, experiences and understandings prior, during and post HDR brachytherapy treatment procedures. Methodology: A qualitative research design with a descriptive phenomenological research approach was followed. Recruitment entailed using purposive sampling. To obtain rich insights into respondents’ lived experiences, data were acquired through semistructured interviews, incorporating the Batho Pele principles. Findings and conclusion: A gap in communication between the healthcare provider and cancer patient respondents was exposed. This caused them to be lost regarding the brachytherapy treatment processes and procedures. They expressed their desirefor information and seemed to be mostly submissive to what was being done to them. Findings indicated partial compliance with Batho Pele in terms of courtesy, redress and access; there was insufficient compliance with regard to consultation, service standards, information, openness and transparency.

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