Performance-based Service Quality Model: An Empirical Study on Japanese Universities

Parves Sultan, Ho Yin Wong

Research output: Contribution to journalArticle

35 Citations (Scopus)
Original languageEnglish
Pages (from-to)126-143
Number of pages18
JournalQuality Assurance in Education
Volume18
Issue number2
DOIs
Publication statusPublished - 2010
Externally publishedYes

Cite this

Sultan, Parves ; Wong, Ho Yin. / Performance-based Service Quality Model: An Empirical Study on Japanese Universities. In: Quality Assurance in Education. 2010 ; Vol. 18, No. 2. pp. 126-143.
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Performance-based Service Quality Model: An Empirical Study on Japanese Universities. / Sultan, Parves; Wong, Ho Yin.

In: Quality Assurance in Education, Vol. 18, No. 2, 2010, p. 126-143.

Research output: Contribution to journalArticle

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AU - Wong, Ho Yin

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