Performance-based Service Quality Model: An Empirical Study on Japanese Universities

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	126-143
Number of pages	18
Journal	Quality Assurance in Education
Volume	18
Issue number	2
DOIs	https://doi.org/10.1108/09684881011035349
Publication status	Published - 2010
Externally published	Yes

Access to Document

@article{0ac335847d6b4c7390dbc590f399a47a,

title = "Performance-based Service Quality Model: An Empirical Study on Japanese Universities",

author = "Parves Sultan and Wong, \{Ho Yin\}",

year = "2010",

doi = "10.1108/09684881011035349",

language = "English",

volume = "18",

pages = "126--143",

journal = "Quality Assurance in Education",

issn = "0968-4883",

publisher = "Emerald",

number = "2",

}