Recognising emotional expressions of complaining customers: A cross-cultural study

Keyphrases

• Anger 33%
• Anger Expression 16%
• Anglo 33%
• Audio 16%
• Between-subject 16%
• Cross-cultural Differences 16%
• Cross-cultural Study 100%
• Cultural Background 16%
• Cultural Exhibitions 16%
• Culturally Sensitive 16%
• Customer Emotion 16%
• Design Methodology 16%
• Developed Nations 16%
• Display Rules 16%
• Dissatisfied Customers 16%
• Effective Functioning 16%
• Emotional Expression 100%
• Emotional State 16%
• Ethnic Differences 16%
• Facial Expression 16%
• Happiness 66%
• Misreading 16%
• Nonverbal 33%
• Participant Perceptions 16%
• Provider Perceptions 16%
• Service Employees 16%
• Service Provider 100%
• Test Service 16%
• Video Vignettes 16%
• Workplace 16%

Psychology

• Cross Cultural Difference 25%
• Cross-Cultural Studies 100%
• Facial Expression 25%
• Happiness 100%
• Shame 75%

Computer Science

• Design Experiment 16%
• Developed Country 16%
• Emotional State 16%
• Experimental Design 16%
• Facial Expression 16%
• Service Provider 100%