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Relationship Marketing in a Self-Service Context: No longer applicable?
Raechel Johns (nee Hughes)
Canberra Business School
Research output
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Contribution to journal
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Article
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peer-review
9
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Keyphrases
Self-service
100%
Relationship Marketing
100%
Bank Customers
100%
Service Context
100%
Google Scholar
50%
Financial Institutions
50%
Self-use
50%
Self-service Technology
50%
Business Customers
50%
Customer Segments
50%
Interfirm Relationships
50%
Oslo
50%
Relationship Theory
50%
Internet Bank
50%
Bank Relationships
50%
Marketing Team
50%
Purchasing Groups
50%
Grounded Theory Study
50%
Industrial Marketing
50%
Norway
50%
Industrial Purchasing
50%
Relationship-oriented
50%
Social Sciences
Self-Service
100%
Relationship Marketing
100%
Service Context
100%
Financial Institutions
50%
Grounded Theory
50%
Interfirm Relationships
50%
Industrial Marketing
50%
Norway
50%
Purchasing
50%
Customer Segment
50%
Economics, Econometrics and Finance
Relationship Marketing
100%
Self-Service
100%
Financial Institution
50%
Business-to-Business Marketing
50%
Purchasing
50%