Rhetoric of representation

The disempowerment and empowerment of consumer leaders

Brett Scholz, Stephanie J. Stewart, Julia Bocking, Brenda Happell

Research output: Contribution to journalArticle

9 Citations (Scopus)

Abstract

Policy mandates consumer involvement in decisions at all levels of the mental health system. One barrier to this involvement is the expectation that consumers involved in systemic work represent broader consumer experiences. To examine how the rhetoric of ? €? representation' was used in relation to consumer involvement in mental health, a qualitative exploratory design was employed using interviews for data collection. Participants were consumers (n = 6) working with public or private mental health organizations in Australia, and colleagues (n = 3) or managers (n = 5) of these consumers. Discursive psychological principles informed the analytic process, to explore contexts in which ? €? representativeness' was used to empower and disempower consumers. The findings suggest there is a lack of clarity about what is meant by representation in the mental health sector. Expecting individual consumer leaders to be representative of consumer views more broadly disempowered them in their roles. Some participants instead discussed ways that organizations should be responsible for seeking representation from more consumer leaders, thus empowering consumers working in the sector. Using the term ? €? representative' to refer to consumers working in mental health does not reflect the value of the consumer perspective and is not well understood within the sector. Comprehensive training should be provided so that mental health service providers are clear regarding the expectations of people in these roles.

Original languageEnglish
Pages (from-to)166-174
Number of pages9
JournalHealth Promotion International
Volume34
Issue number1
DOIs
Publication statusPublished - Feb 2019

Fingerprint

empowerment
Mental Health
rhetoric
leader
mental health
Organizations
Mental Health Services
Health Status
Power (Psychology)
Interviews
Psychology
service provider
health service
Community Participation
manager
lack

Cite this

Scholz, Brett ; Stewart, Stephanie J. ; Bocking, Julia ; Happell, Brenda. / Rhetoric of representation : The disempowerment and empowerment of consumer leaders. In: Health Promotion International. 2019 ; Vol. 34, No. 1. pp. 166-174.
@article{d085363ddec743a68a25d8e99b8a7424,
title = "Rhetoric of representation: The disempowerment and empowerment of consumer leaders",
abstract = "Policy mandates consumer involvement in decisions at all levels of the mental health system. One barrier to this involvement is the expectation that consumers involved in systemic work represent broader consumer experiences. To examine how the rhetoric of ? €? representation' was used in relation to consumer involvement in mental health, a qualitative exploratory design was employed using interviews for data collection. Participants were consumers (n = 6) working with public or private mental health organizations in Australia, and colleagues (n = 3) or managers (n = 5) of these consumers. Discursive psychological principles informed the analytic process, to explore contexts in which ? €? representativeness' was used to empower and disempower consumers. The findings suggest there is a lack of clarity about what is meant by representation in the mental health sector. Expecting individual consumer leaders to be representative of consumer views more broadly disempowered them in their roles. Some participants instead discussed ways that organizations should be responsible for seeking representation from more consumer leaders, thus empowering consumers working in the sector. Using the term ? €? representative' to refer to consumers working in mental health does not reflect the value of the consumer perspective and is not well understood within the sector. Comprehensive training should be provided so that mental health service providers are clear regarding the expectations of people in these roles.",
keywords = "consumer involvement, consumer leadership, consumer representation, mental health",
author = "Brett Scholz and Stewart, {Stephanie J.} and Julia Bocking and Brenda Happell",
year = "2019",
month = "2",
doi = "10.1093/heapro/dax070",
language = "English",
volume = "34",
pages = "166--174",
journal = "International Journal of Health Promotion",
issn = "0957-4824",
publisher = "Oxford University Press",
number = "1",

}

Rhetoric of representation : The disempowerment and empowerment of consumer leaders. / Scholz, Brett; Stewart, Stephanie J.; Bocking, Julia; Happell, Brenda.

In: Health Promotion International, Vol. 34, No. 1, 02.2019, p. 166-174.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Rhetoric of representation

T2 - The disempowerment and empowerment of consumer leaders

AU - Scholz, Brett

AU - Stewart, Stephanie J.

AU - Bocking, Julia

AU - Happell, Brenda

PY - 2019/2

Y1 - 2019/2

N2 - Policy mandates consumer involvement in decisions at all levels of the mental health system. One barrier to this involvement is the expectation that consumers involved in systemic work represent broader consumer experiences. To examine how the rhetoric of ? €? representation' was used in relation to consumer involvement in mental health, a qualitative exploratory design was employed using interviews for data collection. Participants were consumers (n = 6) working with public or private mental health organizations in Australia, and colleagues (n = 3) or managers (n = 5) of these consumers. Discursive psychological principles informed the analytic process, to explore contexts in which ? €? representativeness' was used to empower and disempower consumers. The findings suggest there is a lack of clarity about what is meant by representation in the mental health sector. Expecting individual consumer leaders to be representative of consumer views more broadly disempowered them in their roles. Some participants instead discussed ways that organizations should be responsible for seeking representation from more consumer leaders, thus empowering consumers working in the sector. Using the term ? €? representative' to refer to consumers working in mental health does not reflect the value of the consumer perspective and is not well understood within the sector. Comprehensive training should be provided so that mental health service providers are clear regarding the expectations of people in these roles.

AB - Policy mandates consumer involvement in decisions at all levels of the mental health system. One barrier to this involvement is the expectation that consumers involved in systemic work represent broader consumer experiences. To examine how the rhetoric of ? €? representation' was used in relation to consumer involvement in mental health, a qualitative exploratory design was employed using interviews for data collection. Participants were consumers (n = 6) working with public or private mental health organizations in Australia, and colleagues (n = 3) or managers (n = 5) of these consumers. Discursive psychological principles informed the analytic process, to explore contexts in which ? €? representativeness' was used to empower and disempower consumers. The findings suggest there is a lack of clarity about what is meant by representation in the mental health sector. Expecting individual consumer leaders to be representative of consumer views more broadly disempowered them in their roles. Some participants instead discussed ways that organizations should be responsible for seeking representation from more consumer leaders, thus empowering consumers working in the sector. Using the term ? €? representative' to refer to consumers working in mental health does not reflect the value of the consumer perspective and is not well understood within the sector. Comprehensive training should be provided so that mental health service providers are clear regarding the expectations of people in these roles.

KW - consumer involvement

KW - consumer leadership

KW - consumer representation

KW - mental health

UR - http://www.scopus.com/inward/record.url?scp=85053036880&partnerID=8YFLogxK

U2 - 10.1093/heapro/dax070

DO - 10.1093/heapro/dax070

M3 - Article

VL - 34

SP - 166

EP - 174

JO - International Journal of Health Promotion

JF - International Journal of Health Promotion

SN - 0957-4824

IS - 1

ER -