Scared Topless: Why Social Marketers Need to Encourage Marketing-Like Activities in Avoidance-Service Workers

Josephine Previte, Rebekah Russell-Bennett

Research output: A Conference proceeding or a Chapter in BookChapterpeer-review

2 Citations (Scopus)

Abstract

Catherine Ford’s recounting of her breast screening experience in a Sydney Morning Herald new story (2012) reveals an interesting insight into a health customer’s reaction to the marketization of health services. As government decision-makers attempt to find market solutions to the increasing costs of today’s health system and make health services convenient and appealing to target audiences, social marketers are being called upon to deliver innovative strategies to encourage positive health behaviours (French 2007). BreastScreen Australia’s venture into the ‘retail emporium’ is an example of an innovation in service design to make access to a health services easy and desirable for consumers.

Original languageEnglish
Title of host publicationDevelopments in Marketing Science
Subtitle of host publicationProceedings of the Academy of Marketing Science
EditorsColin Campbell, Junzhao (Jonathon) Ma
PublisherSpringer
Pages316-318
Number of pages3
ISBN (Print)9783319241821
DOIs
Publication statusPublished - 2016
Externally publishedYes

Publication series

NameDevelopments in Marketing Science: Proceedings of the Academy of Marketing Science
ISSN (Print)2363-6165
ISSN (Electronic)2363-6173

Cite this