Self-service technology recovery: the importance of psychological need support

Keyphrases

• Self-service Technology 100%
• Psychological Need Support 100%
• Service Agent 100%
• Continuance Intention 83%
• Psychological Needs 50%
• Human Services 33%
• Service Recovery 33%
• Design Methodology 16%
• Support Needs 16%
• Task Complexity 16%
• Assistance Service 16%
• Perceived Need 16%
• Psychological Processes 16%
• Need for Autonomy 16%
• Service Support 16%
• Service Type 16%
• Efficient Recovery 16%
• Psychological Support 16%
• Monetary Compensation 16%
• Apologizing 16%
• Need for Competence 16%
• Need for Relatedness 16%
• Support Intention 16%

Psychology

• Autonomy 100%
• Relatedness 100%