Sensemaking as Feral Information Systems

Conceptual and Framework Development

Luke Houghton, Dale MACKRELL

Research output: A Conference proceeding or a Chapter in BookChapter

1 Citation (Scopus)

Abstract

In this chapter, the authors outline how feral information systems are part of a sensemaking process for employees. The core argument lies in the notion of sensemaking as a creation of a conceptual framework to explain disruptions in the flow of working life. As a response to disruptive ambiguity, those "making sense" often revert to causal explanations that help them come to grips with the situation at hand. The authors argue that, when work processes create disruptive ambiguity because of information systems, people in the system are likely to use feral systems to help them understand and tame (or make sense of) the ambiguity faced. They introduce a small case for discussion and conclude with some research questions.

Original languageEnglish
Title of host publicationFeral Information Systems Development
Subtitle of host publicationManagerial Implications
EditorsDonald Vance Kerr, Kevin Burgess, Luke Houghton
Place of PublicationHershey, USA
PublisherIGI Global
Chapter5
Pages90-108
Number of pages19
ISBN (Electronic)9781466650282
ISBN (Print)1466650273, 9781466650275
DOIs
Publication statusPublished - 2014

Fingerprint

Information systems
Personnel
Sensemaking
Employees
Disruption
Conceptual framework

Cite this

Houghton, L., & MACKRELL, D. (2014). Sensemaking as Feral Information Systems: Conceptual and Framework Development. In D. V. Kerr, K. Burgess, & L. Houghton (Eds.), Feral Information Systems Development: Managerial Implications (pp. 90-108). Hershey, USA: IGI Global. https://doi.org/10.4018/978-1-4666-5027-5.ch005
Houghton, Luke ; MACKRELL, Dale. / Sensemaking as Feral Information Systems : Conceptual and Framework Development. Feral Information Systems Development: Managerial Implications. editor / Donald Vance Kerr ; Kevin Burgess ; Luke Houghton. Hershey, USA : IGI Global, 2014. pp. 90-108
@inbook{e43f52e874af4b69be35f89c72fec382,
title = "Sensemaking as Feral Information Systems: Conceptual and Framework Development",
abstract = "In this chapter, the authors outline how feral information systems are part of a sensemaking process for employees. The core argument lies in the notion of sensemaking as a creation of a conceptual framework to explain disruptions in the flow of working life. As a response to disruptive ambiguity, those {"}making sense{"} often revert to causal explanations that help them come to grips with the situation at hand. The authors argue that, when work processes create disruptive ambiguity because of information systems, people in the system are likely to use feral systems to help them understand and tame (or make sense of) the ambiguity faced. They introduce a small case for discussion and conclude with some research questions.",
author = "Luke Houghton and Dale MACKRELL",
year = "2014",
doi = "10.4018/978-1-4666-5027-5.ch005",
language = "English",
isbn = "1466650273",
pages = "90--108",
editor = "Kerr, {Donald Vance} and Kevin Burgess and Luke Houghton",
booktitle = "Feral Information Systems Development",
publisher = "IGI Global",

}

Houghton, L & MACKRELL, D 2014, Sensemaking as Feral Information Systems: Conceptual and Framework Development. in DV Kerr, K Burgess & L Houghton (eds), Feral Information Systems Development: Managerial Implications. IGI Global, Hershey, USA, pp. 90-108. https://doi.org/10.4018/978-1-4666-5027-5.ch005

Sensemaking as Feral Information Systems : Conceptual and Framework Development. / Houghton, Luke; MACKRELL, Dale.

Feral Information Systems Development: Managerial Implications. ed. / Donald Vance Kerr; Kevin Burgess; Luke Houghton. Hershey, USA : IGI Global, 2014. p. 90-108.

Research output: A Conference proceeding or a Chapter in BookChapter

TY - CHAP

T1 - Sensemaking as Feral Information Systems

T2 - Conceptual and Framework Development

AU - Houghton, Luke

AU - MACKRELL, Dale

PY - 2014

Y1 - 2014

N2 - In this chapter, the authors outline how feral information systems are part of a sensemaking process for employees. The core argument lies in the notion of sensemaking as a creation of a conceptual framework to explain disruptions in the flow of working life. As a response to disruptive ambiguity, those "making sense" often revert to causal explanations that help them come to grips with the situation at hand. The authors argue that, when work processes create disruptive ambiguity because of information systems, people in the system are likely to use feral systems to help them understand and tame (or make sense of) the ambiguity faced. They introduce a small case for discussion and conclude with some research questions.

AB - In this chapter, the authors outline how feral information systems are part of a sensemaking process for employees. The core argument lies in the notion of sensemaking as a creation of a conceptual framework to explain disruptions in the flow of working life. As a response to disruptive ambiguity, those "making sense" often revert to causal explanations that help them come to grips with the situation at hand. The authors argue that, when work processes create disruptive ambiguity because of information systems, people in the system are likely to use feral systems to help them understand and tame (or make sense of) the ambiguity faced. They introduce a small case for discussion and conclude with some research questions.

UR - http://www.scopus.com/inward/record.url?scp=84956792435&partnerID=8YFLogxK

UR - http://www.mendeley.com/research/sensemaking-feral-information-systems-conceptual-framework-development

U2 - 10.4018/978-1-4666-5027-5.ch005

DO - 10.4018/978-1-4666-5027-5.ch005

M3 - Chapter

SN - 1466650273

SN - 9781466650275

SP - 90

EP - 108

BT - Feral Information Systems Development

A2 - Kerr, Donald Vance

A2 - Burgess, Kevin

A2 - Houghton, Luke

PB - IGI Global

CY - Hershey, USA

ER -

Houghton L, MACKRELL D. Sensemaking as Feral Information Systems: Conceptual and Framework Development. In Kerr DV, Burgess K, Houghton L, editors, Feral Information Systems Development: Managerial Implications. Hershey, USA: IGI Global. 2014. p. 90-108 https://doi.org/10.4018/978-1-4666-5027-5.ch005