Service quality, customer involvement and customer satisfaction: A case study of retail banking in Bangladesh

Johra Fatima, Mohammed Razzaque

Research output: A Conference proceeding or a Chapter in Book › Conference contribution

Original language	English
Title of host publication	5th Asian Business Research Conference
Pages	135-146
Number of pages	17
Publication status	Published - 23 Dec 2011
Externally published	Yes
Event	Asian Business Research Conference 2011 - Dhaka, Dhaka, Bangladesh Duration: 23 Dec 2011 → 24 Dec 2011

Conference	Asian Business Research Conference 2011
Country/Territory	Bangladesh
City	Dhaka
Period	23/12/11 → 24/12/11

Cite this

@inproceedings{8f714a486e5d4ba39e004cbc9918282b,

title = "Service quality, customer involvement and customer satisfaction: A case study of retail banking in Bangladesh",

author = "Johra Fatima and Mohammed Razzaque",

year = "2011",

month = dec,

day = "23",

language = "English",

pages = "135--146",

booktitle = "5th Asian Business Research Conference",

note = "Asian Business Research Conference 2011 ; Conference date: 23-12-2011 Through 24-12-2011",

}