Service quality, customer involvement and customer satisfaction

A case study of retail banking in Bangladesh

Johra Fatima, Mohammed Razzaque

Research output: A Conference proceeding or a Chapter in BookConference contribution

Original languageEnglish
Title of host publication5th Asian Business Research Conference
Publication statusPublished - 23 Dec 2011
Externally publishedYes
EventAsian Business Research Conference 2011 - Dhaka, Dhaka, Bangladesh
Duration: 23 Dec 201124 Dec 2011

Conference

ConferenceAsian Business Research Conference 2011
CountryBangladesh
CityDhaka
Period23/12/1124/12/11

Cite this

@inproceedings{8f714a486e5d4ba39e004cbc9918282b,
title = "Service quality, customer involvement and customer satisfaction: A case study of retail banking in Bangladesh",
author = "Johra Fatima and Mohammed Razzaque",
year = "2011",
month = "12",
day = "23",
language = "English",
booktitle = "5th Asian Business Research Conference",

}

Fatima, J & Razzaque, M 2011, Service quality, customer involvement and customer satisfaction: A case study of retail banking in Bangladesh. in 5th Asian Business Research Conference. Asian Business Research Conference 2011, Dhaka, Bangladesh, 23/12/11.

Service quality, customer involvement and customer satisfaction : A case study of retail banking in Bangladesh. / Fatima, Johra; Razzaque, Mohammed.

5th Asian Business Research Conference. 2011.

Research output: A Conference proceeding or a Chapter in BookConference contribution

TY - GEN

T1 - Service quality, customer involvement and customer satisfaction

T2 - A case study of retail banking in Bangladesh

AU - Fatima, Johra

AU - Razzaque, Mohammed

PY - 2011/12/23

Y1 - 2011/12/23

M3 - Conference contribution

BT - 5th Asian Business Research Conference

ER -