Abstract
As a result of the 2014 National Commission of Audit, shared services began to
receive increasing attention amongst those involved with Australian public administration.
However, little seems to be known about the term and its theoretical origins.
In addition to this lack of understanding of what is meant by shared services, the
term was also linked with another perennial in public administration: the one-stop
shop. The two terms are often confused and the difference between them little
understood. This article seeks to provide some clarity to this discussion over shared
services and one-stop shops through both an exploration of the evolution of the
terms and through a consideration of a variety of Australian case studies. We conclude
that the two terms mean very different things and have very different theoretical
underpinnings. We also conclude that these concepts are often employed for
purely political considerations, and are employed inconsistently with government
rhetoric.
Original language | English |
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Pages (from-to) | 102-114 |
Number of pages | 13 |
Journal | Asia-Pacific Journal of Public Administration |
Volume | 37 |
Issue number | 2 |
DOIs | |
Publication status | Published - 2015 |