Smart government systems Adoption: The Case of Saudi Arabia

Smart government systems are emerging technologies that are
being used in many fields of endeavor, such as companies in the
public and private sectors. Smart government systems consist of
many parts, which play diverse roles in the success of smart
government adoption of technologies. The most important factors are
technological, organizational, environmental, and social in character,
and good preparation has implications for government decision- and
policymakers. The aim of this research is to investigate the adoption
of smart government systems and their impact on the public sector in
Saudi Arabia (SA). Not many studies have examined the factors that
are critical to the acceptance of smart government systems. This
research involves IT employees who work in the public sector, and
their opinions on the adoption of smart government systems. This
research integrates three models into one conceptual model,
namely, the organization, and environment (TOE) framework,
technology acceptance model (TAM), and unified theory of
acceptance and use of technology (UTAUT) theories. This research
will employ a quantitative approach (survey) for data collection. It
provides a method of obtaining quantitative results suitable for later
statistical analysis. The research model developed in this study
integrates technology models adoption to comprehensively explain
the major dimensions, which are technological, organizational,
environmental, and social. Importantly, demographic factors play a
role in this study and these will serve as moderators influencing IT
employees’ perceptions and the expected outcomes of adopting
smart government systems.