Staff experiences of providing support to students who are managing mental health challenges

A qualitative study from two australian universities

MARGARET MCALLISTER, DIANNE WYNADEN, Brenda HAPPELL, TRUDI FLYNN, VICKI WALTERS, RAVINI DUGGAN, LOUISE BYRNE, LIZA HESLOP, CADEYRN GASKIN

Research output: Contribution to journalArticle

9 Citations (Scopus)

Abstract

The prevalence and consequences of mental health challenges amongst university students is now widely acknowledged and university staff provide an important but often hidden service to these students. While completing a university degree is important to the student’s long-term outcomes there remains a paucity of literature on the support role provided to these students by staff. To contribute to knowledge in this area, a qualitative exploratory study was completed with academic and professional staff at two Australian universities in 2013. Data were collected using semi-structured interviews with 26 participants to document their experiences and to identify the barriers and enablers to their support role to students. Data were analysed using thematic analysis and four themes emerged: (1) Factors that facilitate initiation of staff support; (2) barriers to providing support; (3) challenges facing staff; and (4) how universities support students with mental health challenges. Staff acknowledged the personal and organisational challenges they experienced but also highlighted the rewards they received associated with the role. The provision of training and the acknowledgement of the hidden role and workload by universities were important to ensuring positive outcomes for this group of students.

Original languageEnglish
Pages (from-to)192-201
Number of pages10
JournalAdvances in Mental Health
Volume12
Issue number3
DOIs
Publication statusPublished - 2014

Fingerprint

Mental Health
Students
Peptide Initiation Factors
Workload
Reward
Interviews

Cite this

MCALLISTER, MARGARET., WYNADEN, DIANNE., HAPPELL, B., FLYNN, TRUDI., WALTERS, VICKI., DUGGAN, RAVINI., ... GASKIN, CADEYRN. (2014). Staff experiences of providing support to students who are managing mental health challenges: A qualitative study from two australian universities. Advances in Mental Health, 12(3), 192-201. https://doi.org/10.1080/18374905.2014.11081897
MCALLISTER, MARGARET ; WYNADEN, DIANNE ; HAPPELL, Brenda ; FLYNN, TRUDI ; WALTERS, VICKI ; DUGGAN, RAVINI ; BYRNE, LOUISE ; HESLOP, LIZA ; GASKIN, CADEYRN. / Staff experiences of providing support to students who are managing mental health challenges : A qualitative study from two australian universities. In: Advances in Mental Health. 2014 ; Vol. 12, No. 3. pp. 192-201.
@article{d3dd3043f7924ce1a61c1d01da579ab0,
title = "Staff experiences of providing support to students who are managing mental health challenges: A qualitative study from two australian universities",
abstract = "The prevalence and consequences of mental health challenges amongst university students is now widely acknowledged and university staff provide an important but often hidden service to these students. While completing a university degree is important to the student’s long-term outcomes there remains a paucity of literature on the support role provided to these students by staff. To contribute to knowledge in this area, a qualitative exploratory study was completed with academic and professional staff at two Australian universities in 2013. Data were collected using semi-structured interviews with 26 participants to document their experiences and to identify the barriers and enablers to their support role to students. Data were analysed using thematic analysis and four themes emerged: (1) Factors that facilitate initiation of staff support; (2) barriers to providing support; (3) challenges facing staff; and (4) how universities support students with mental health challenges. Staff acknowledged the personal and organisational challenges they experienced but also highlighted the rewards they received associated with the role. The provision of training and the acknowledgement of the hidden role and workload by universities were important to ensuring positive outcomes for this group of students.",
keywords = "mental health challenge, university, pastoral care, education and training",
author = "MARGARET MCALLISTER and DIANNE WYNADEN and Brenda HAPPELL and TRUDI FLYNN and VICKI WALTERS and RAVINI DUGGAN and LOUISE BYRNE and LIZA HESLOP and CADEYRN GASKIN",
year = "2014",
doi = "10.1080/18374905.2014.11081897",
language = "English",
volume = "12",
pages = "192--201",
journal = "Australian e-Journal for the Advancement of Mental Health",
issn = "1446-7984",
publisher = "Taylor and Francis Ltd.",
number = "3",

}

MCALLISTER, MARGARET, WYNADEN, DIANNE, HAPPELL, B, FLYNN, TRUDI, WALTERS, VICKI, DUGGAN, RAVINI, BYRNE, LOUISE, HESLOP, LIZA & GASKIN, CADEYRN 2014, 'Staff experiences of providing support to students who are managing mental health challenges: A qualitative study from two australian universities', Advances in Mental Health, vol. 12, no. 3, pp. 192-201. https://doi.org/10.1080/18374905.2014.11081897

Staff experiences of providing support to students who are managing mental health challenges : A qualitative study from two australian universities. / MCALLISTER, MARGARET; WYNADEN, DIANNE; HAPPELL, Brenda; FLYNN, TRUDI; WALTERS, VICKI; DUGGAN, RAVINI; BYRNE, LOUISE; HESLOP, LIZA; GASKIN, CADEYRN.

In: Advances in Mental Health, Vol. 12, No. 3, 2014, p. 192-201.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Staff experiences of providing support to students who are managing mental health challenges

T2 - A qualitative study from two australian universities

AU - MCALLISTER, MARGARET

AU - WYNADEN, DIANNE

AU - HAPPELL, Brenda

AU - FLYNN, TRUDI

AU - WALTERS, VICKI

AU - DUGGAN, RAVINI

AU - BYRNE, LOUISE

AU - HESLOP, LIZA

AU - GASKIN, CADEYRN

PY - 2014

Y1 - 2014

N2 - The prevalence and consequences of mental health challenges amongst university students is now widely acknowledged and university staff provide an important but often hidden service to these students. While completing a university degree is important to the student’s long-term outcomes there remains a paucity of literature on the support role provided to these students by staff. To contribute to knowledge in this area, a qualitative exploratory study was completed with academic and professional staff at two Australian universities in 2013. Data were collected using semi-structured interviews with 26 participants to document their experiences and to identify the barriers and enablers to their support role to students. Data were analysed using thematic analysis and four themes emerged: (1) Factors that facilitate initiation of staff support; (2) barriers to providing support; (3) challenges facing staff; and (4) how universities support students with mental health challenges. Staff acknowledged the personal and organisational challenges they experienced but also highlighted the rewards they received associated with the role. The provision of training and the acknowledgement of the hidden role and workload by universities were important to ensuring positive outcomes for this group of students.

AB - The prevalence and consequences of mental health challenges amongst university students is now widely acknowledged and university staff provide an important but often hidden service to these students. While completing a university degree is important to the student’s long-term outcomes there remains a paucity of literature on the support role provided to these students by staff. To contribute to knowledge in this area, a qualitative exploratory study was completed with academic and professional staff at two Australian universities in 2013. Data were collected using semi-structured interviews with 26 participants to document their experiences and to identify the barriers and enablers to their support role to students. Data were analysed using thematic analysis and four themes emerged: (1) Factors that facilitate initiation of staff support; (2) barriers to providing support; (3) challenges facing staff; and (4) how universities support students with mental health challenges. Staff acknowledged the personal and organisational challenges they experienced but also highlighted the rewards they received associated with the role. The provision of training and the acknowledgement of the hidden role and workload by universities were important to ensuring positive outcomes for this group of students.

KW - mental health challenge

KW - university

KW - pastoral care

KW - education and training

UR - http://www.scopus.com/inward/record.url?scp=84923644213&partnerID=8YFLogxK

U2 - 10.1080/18374905.2014.11081897

DO - 10.1080/18374905.2014.11081897

M3 - Article

VL - 12

SP - 192

EP - 201

JO - Australian e-Journal for the Advancement of Mental Health

JF - Australian e-Journal for the Advancement of Mental Health

SN - 1446-7984

IS - 3

ER -