The World Health Organization (WHO) has recognized that errors in communication are one of the leading causes of adverse patient outcomes. Consequently, the WHO developed the High 5s Project to review, among other variables, handover of patients between shifts, professionals, and organizations. Seven countries were involved in the initial project. Australia responded by using the ISOBAR (Identify, Situation, Observations, Background, Agreed plan, and Read-back) tool as a template. However, none of the countries involved considered the social and emotional effects of handover on the staff or patients, although research has demonstrated that attitudes and values can be handed over from one nurse to another during this process.
Doyle, K., & Cruickshank, M. (2012). Stereotyping stigma: Undergraduate health students' Perceptions at Handover. Journal of Nursing Education, 51(5), 255-261. https://doi.org/10.3928/01484834-20120309-03