SuccessQuotient@Work for Effective Communication

Research output: A Conference proceeding or a Chapter in BookChapterpeer-review


Communication is a fundamental part of human interaction. Communication is conceptualised as the process by which an individual, group or organisation transmits information (the message) to another individual, group or organisation. Being able to communicate effectively is one of the most important life skills that an individual can have. Effective communication involves both parties (i.e., the sender and the receiver) having the appropriate skills to communicate in a meaningful way. In other words, effective communication occurs when the sender's thoughts are transmitted to and understood by the intended receiver. The foundation of effective communication allows us to (i) express what we want to express, (ii) navigate through challenges, and (iii) enhance a sense of trust, understanding and connection with people at a personal and professional level.
Original languageEnglish
Title of host publicationSuccessQuotient@Work
Subtitle of host publicationTransforming Performance through Talent Development
EditorsAlvin Oh Swee Beng, M.I. (Jennifer) Loh, Eyal Gringat
Place of PublicationSingapore
PublisherMcGraw-Hill Education
Number of pages8
ISBN (Print)9789814691338, 9814691338
Publication statusPublished - 2015
Externally publishedYes


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