@inbook{2109c19790e44f28bfab67bd6a0001ad,
title = "Synthesizing Relationship Dynamics: An Analysis of Products and Services as Components of Corporate Reputation",
keywords = "communication, corporate reputation, product, relational reputation, service reputation",
author = "Pan Ji and Paul Lieber",
year = "2013",
language = "English",
isbn = "9780470670989",
pages = "347--361",
editor = "Carroll, \{Craig E\}",
booktitle = "The Handbook of Communication and Corporate Reputation",
publisher = "John Wiley \& Sons",
address = "United States",
edition = "1",
}