The Centrelink Experiment: Innovations in Service Delivery

Social Sciences

• Service delivery 100%
• innovation 72%
• experiment 66%
• public sector 55%
• change management 27%
• innovation policy 27%
• monopoly 23%
• social security 21%
• overseas 21%
• public administration 20%
• expenditures 19%
• Social Policy 19%
• public service 19%
• transparency 19%
• university teacher 16%
• governance 14%
• expert 14%
• staff 13%
• reform 13%
• responsibility 12%
• experience 6%
• student 5%