The impact of individual, collective and structural Sensemaking on the usefulness of business intelligence data

Luke Houghton, Dale Mackrell

Research output: A Conference proceeding or a Chapter in BookConference contributionpeer-review

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Abstract

The aim of this paper is to discuss how individual, collective and structural sensemaking influences the use of Business Intelligence in decision-making. Building on previous research we explore three patterns of sensemaking, individual, collective and structural. From this examine the impact these patterns have on Business Intelligence. Specifically we found that existing patterns of sensemaking hindered the data quality of the BI system because of how key people made sense of their work. We argue that because there was divergence in sensemaking patterns in the social systems, the data collected may not represent a true picture of ‘business intelligence’. We discuss the outcomes of a work in progress case study.
Original languageEnglish
Title of host publicationProceedings of 7th Mediterranean Conference in Information Systems (MCIS 2012)
Place of PublicationUSA
PublisherAssociation for Information Systems
Pages1-10
Number of pages10
Volume129
ISBN (Print)9783642332449
Publication statusPublished - 2012
Event7th Mediterranean Conference on Information Systems - Guimaraes, Guimaraes, Portugal
Duration: 8 Sept 201210 Sept 2012

Conference

Conference7th Mediterranean Conference on Information Systems
Country/TerritoryPortugal
CityGuimaraes
Period8/09/1210/09/12

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