The impact of individual, collective and structural Sensemaking on the usefulness of business intelligence data

Luke Houghton, Dale Mackrell

    Research output: A Conference proceeding or a Chapter in BookConference contribution

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    Abstract

    The aim of this paper is to discuss how individual, collective and structural sensemaking influences the use of Business Intelligence in decision-making. Building on previous research we explore three patterns of sensemaking, individual, collective and structural. From this examine the impact these patterns have on Business Intelligence. Specifically we found that existing patterns of sensemaking hindered the data quality of the BI system because of how key people made sense of their work. We argue that because there was divergence in sensemaking patterns in the social systems, the data collected may not represent a true picture of ‘business intelligence’. We discuss the outcomes of a work in progress case study.
    Original languageEnglish
    Title of host publicationProceedings of 7th Mediterranean Conference in Information Systems (MCIS 2012)
    Place of PublicationUSA
    PublisherAssociation for Information Systems
    Pages1-10
    Number of pages10
    Volume129
    ISBN (Print)9783642332449
    Publication statusPublished - 2012
    Event7th Mediterranean Conference on Information Systems - Guimaraes, Guimaraes, Portugal
    Duration: 8 Sep 201210 Sep 2012

    Conference

    Conference7th Mediterranean Conference on Information Systems
    CountryPortugal
    CityGuimaraes
    Period8/09/1210/09/12

    Fingerprint

    Business intelligence
    Sensemaking
    Usefulness
    Data quality
    Decision making
    Divergence
    Social systems

    Cite this

    Houghton, L., & Mackrell, D. (2012). The impact of individual, collective and structural Sensemaking on the usefulness of business intelligence data. In Proceedings of 7th Mediterranean Conference in Information Systems (MCIS 2012) (Vol. 129, pp. 1-10). USA: Association for Information Systems.
    Houghton, Luke ; Mackrell, Dale. / The impact of individual, collective and structural Sensemaking on the usefulness of business intelligence data. Proceedings of 7th Mediterranean Conference in Information Systems (MCIS 2012). Vol. 129 USA : Association for Information Systems, 2012. pp. 1-10
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    Houghton, L & Mackrell, D 2012, The impact of individual, collective and structural Sensemaking on the usefulness of business intelligence data. in Proceedings of 7th Mediterranean Conference in Information Systems (MCIS 2012). vol. 129, Association for Information Systems, USA, pp. 1-10, 7th Mediterranean Conference on Information Systems, Guimaraes, Portugal, 8/09/12.

    The impact of individual, collective and structural Sensemaking on the usefulness of business intelligence data. / Houghton, Luke; Mackrell, Dale.

    Proceedings of 7th Mediterranean Conference in Information Systems (MCIS 2012). Vol. 129 USA : Association for Information Systems, 2012. p. 1-10.

    Research output: A Conference proceeding or a Chapter in BookConference contribution

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    Houghton L, Mackrell D. The impact of individual, collective and structural Sensemaking on the usefulness of business intelligence data. In Proceedings of 7th Mediterranean Conference in Information Systems (MCIS 2012). Vol. 129. USA: Association for Information Systems. 2012. p. 1-10