The potential of IoT in redesigning the bank branch protection system: An Italian case study

Salvatore Ammirato, Francesco Sofo, Alberto Michele Felicetti, Cinzia Raso

Research output: Contribution to journalArticlepeer-review

9 Citations (Scopus)


Purpose: Most recent developments in the Internet of Things (IoT) technologies can boost the efficacy of business process management (BPM) to improve process performance. The purpose of this paper is to describe a method for redesigning bank branch (BB) protection systems contributing to make BBs “smarter.” Design/methodology/approach: Based upon a multiple case study approach, the paper deployed a four-step business process reengineering design from an information system development perspective. To overcome limitations of information scarcity required for modeling activities, a multimethod approach to data gathering and results validation was adopted. The approach was based on a comprehensive literature review and an in-depth qualitative survey involving a sample of six security managers of primary Italian banking groups. Findings: The intelligent protection system resulting from the application of the methodology to the Italian BB sector was able to improve the security management process. Lead time and actors’ workload were reduced; running costs decreased; quality of information improved as well as the overall effectiveness of the protection system against criminal attacks. Originality/value: The specific IoT technologies proposed are new. Additionally, to date, their application to BB security management has not been analyzed in the BPM literature. The value resides in the highly applicable results of the methodology to the BB network of a banking group both inside and outside of Italy.

Original languageEnglish
Pages (from-to)1441-1473
Number of pages33
JournalBusiness Process Management Journal
Issue number7
Publication statusPublished - 2 Oct 2019


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