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The role of empathy in the service experience
Adrian Heng Tsai Tan
, Birgit Muskat
,
Raechel Johns
Canberra Business School
Research output
:
Contribution to journal
›
Article
›
peer-review
23
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Citations (Scopus)
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Keyphrases
Affective Factors
12%
Best Interests
12%
Co-creation
12%
Cognitive Aspects
12%
Design Methodology
12%
Differences in Perception
12%
Discriminant Analysis
12%
Dyadic Perspective
12%
Education Services
12%
Empathy
100%
Higher Education Service
12%
Higher Education Service Provision
12%
Multi-method
12%
Multivariate Analysis
12%
Multivariate Analysis of Variance
12%
Negative Effects
12%
Over-servicing
12%
Regression Analysis
12%
Service Experience
100%
Service Provider
12%
Singapore
12%
Spoon Feeding
12%
Staff Members
25%
Staff Perceptions
12%
Student Experience
12%
Student Knowledge
12%
Student Needs
12%
Student Perceptions
25%
Student Services
25%
Survey Response
12%
Social Sciences
Analysis of Variance
12%
Co-creation
12%
Design Methodology
12%
Discriminant Analysis
12%
Education
12%
Empathy
100%
Influence Student
12%
Multivariate Analysis
25%
Practical Implication
12%
Service Provider
12%
Singapore
12%
Student Experience
12%
Student Perception
12%
Psychology
Empathy
100%
Multiple Regression Analysis
12%
Multivariate Analysis
12%
Multivariate Analysis of Variance
12%
Nursing and Health Professions
Discriminant Analysis
12%
Empathy
100%
Multivariate Analysis
12%
Multivariate Analysis of Variance
12%