The second wave of digital-era governance: a quasi-paradigm for government on the Web

Helen Margetts, Patrick DUNLEAVY

Research output: Contribution to journalArticle

80 Citations (Scopus)
3 Downloads (Pure)

Abstract

Widespread use of the Internet and the Web has transformed the public management ‘quasi-paradigm’ in advanced industrial countries. The toolkit for public management reform has shifted away from a ‘new public management’ (NPM) approach stressing fragmentation, competition and incentivization and towards a ‘digital-era governance’ (DEG) one, focusing on reintegrating services, providing holistic services for citizens and implementing thoroughgoing digital changes in administration. We review the current status of NPM and DEG approaches, showing how the development of the social Web has already helped trigger a ‘second wave’ of DEG2 changes. Web science and organizational studies are converging swiftly in public management and public services, opening up an extensive agenda for future redesign of state organization and interventions. So far, DEG changes have survived austerity pressures well, whereas key NPM elements have been rolled back
Original languageEnglish
Pages (from-to)1-17
Number of pages17
JournalRoyal Society of London. Philosophical Transactions A. Mathematical, Physical and Engineering Sciences
Volume371
Issue number1987
DOIs
Publication statusPublished - 2013
Externally publishedYes

Fingerprint

Governance
Paradigm
Social Web
Public Services
Fragmentation
Trigger
Government
fragmentation
actuators
Internet

Cite this

@article{b76e89e309b7416eb1bb48336edf4e2e,
title = "The second wave of digital-era governance: a quasi-paradigm for government on the Web",
abstract = "Widespread use of the Internet and the Web has transformed the public management ‘quasi-paradigm’ in advanced industrial countries. The toolkit for public management reform has shifted away from a ‘new public management’ (NPM) approach stressing fragmentation, competition and incentivization and towards a ‘digital-era governance’ (DEG) one, focusing on reintegrating services, providing holistic services for citizens and implementing thoroughgoing digital changes in administration. We review the current status of NPM and DEG approaches, showing how the development of the social Web has already helped trigger a ‘second wave’ of DEG2 changes. Web science and organizational studies are converging swiftly in public management and public services, opening up an extensive agenda for future redesign of state organization and interventions. So far, DEG changes have survived austerity pressures well, whereas key NPM elements have been rolled back",
author = "Helen Margetts and Patrick DUNLEAVY",
year = "2013",
doi = "10.1098/rsta.2012.0382",
language = "English",
volume = "371",
pages = "1--17",
journal = "Royal Society of London. Philosophical Transactions A. Mathematical, Physical and Engineering Sciences",
issn = "1364-503X",
publisher = "Royal Society of London",
number = "1987",

}

TY - JOUR

T1 - The second wave of digital-era governance: a quasi-paradigm for government on the Web

AU - Margetts, Helen

AU - DUNLEAVY, Patrick

PY - 2013

Y1 - 2013

N2 - Widespread use of the Internet and the Web has transformed the public management ‘quasi-paradigm’ in advanced industrial countries. The toolkit for public management reform has shifted away from a ‘new public management’ (NPM) approach stressing fragmentation, competition and incentivization and towards a ‘digital-era governance’ (DEG) one, focusing on reintegrating services, providing holistic services for citizens and implementing thoroughgoing digital changes in administration. We review the current status of NPM and DEG approaches, showing how the development of the social Web has already helped trigger a ‘second wave’ of DEG2 changes. Web science and organizational studies are converging swiftly in public management and public services, opening up an extensive agenda for future redesign of state organization and interventions. So far, DEG changes have survived austerity pressures well, whereas key NPM elements have been rolled back

AB - Widespread use of the Internet and the Web has transformed the public management ‘quasi-paradigm’ in advanced industrial countries. The toolkit for public management reform has shifted away from a ‘new public management’ (NPM) approach stressing fragmentation, competition and incentivization and towards a ‘digital-era governance’ (DEG) one, focusing on reintegrating services, providing holistic services for citizens and implementing thoroughgoing digital changes in administration. We review the current status of NPM and DEG approaches, showing how the development of the social Web has already helped trigger a ‘second wave’ of DEG2 changes. Web science and organizational studies are converging swiftly in public management and public services, opening up an extensive agenda for future redesign of state organization and interventions. So far, DEG changes have survived austerity pressures well, whereas key NPM elements have been rolled back

U2 - 10.1098/rsta.2012.0382

DO - 10.1098/rsta.2012.0382

M3 - Article

VL - 371

SP - 1

EP - 17

JO - Royal Society of London. Philosophical Transactions A. Mathematical, Physical and Engineering Sciences

JF - Royal Society of London. Philosophical Transactions A. Mathematical, Physical and Engineering Sciences

SN - 1364-503X

IS - 1987

ER -