The State of Play in Human Service Mapping: Services Accessed by people with a disability

The document highlights the value and potential of service mapping, provides an overview on the current ‘state of play’ in relation to service mapping and the factors influencing service mapping quality and utility. We illustrate a possible “Decision Support Toolkit” with the combined use of five functions and these six tools. For each of the six tools, we briefly describe the functions, potential of the tool for decision-makers and service users, data source requirements and limitations; ‘new’ information or perspectives the tool provides, and potential uses in decision-making; limitations and for two we provide a case study/example of use. We have selected these six tools due to their demonstrated practical use and the existing published evidence that supports its use in Australia and overseas. We are aware that many more tools are available and could be incorporated into a multimodal decision system.