The Value of Consumer Awareness and Corporate Social Responsibility in Marketing: An Overview

Chibueze Clinton, Sarvjeet Kaur Chatrath

Research output: A Conference proceeding or a Chapter in BookChapterpeer-review

Abstract

Changing economic and social landscape due to globalisation, increased communication, general environmental challenges and marketing scandals are factors which have significantly impacted marketing in the 21st century. To this effect, this research examines how marketers can increase confidence in their consumers through active engagement in consumer awareness and corporate social responsibility. It focuses on the roles of consumer awareness and corporate social responsibility in marketing and aims to show the degree of influence the synthesis of both variables can have in marketing. The research, which is exploratory, depends on secondary sources of data and concludes that knowledge of products, services, consumer rights and CSR activities of a company is potent in shaping consumer behaviour. In addition, it shows that the synthesis of both variables has a great influence on moderating the effectiveness of each other and in improving marketing.
Original languageEnglish
Title of host publicationProducts for Conscious Consumers: Developing, Marketing and Selling Ethical Products.
EditorsKemi Ogunyemi , Vanessa Burgal
Place of PublicationUnited Kingdom
PublisherEmerald Publishing Limited
Chapter4
Pages36-49
Number of pages13
VolumeFirst Edition
Edition2022
ISBN (Electronic)9781802628395
ISBN (Print)9781802628388
Publication statusPublished - 6 Jul 2022

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