TY - JOUR
T1 - ‘There is so much we can learn from the mistakes of Covid-19’: Service provider recommendations for more accessible crisis communication in multicultural Australia
AU - HAW, Ashleigh
N1 - Publisher Copyright:
© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
Funding Information:
This research was supported by the Australian National University\u2019s Herbert and Valmae Freilich Project for the Study of Bigotry, under their 2022 Early Career Research Small Grants Scheme [Grant number: 0000043374]. I want to sincerely thank Samantha Hauw and Alexandra Lee (Deakin University) for their invaluable and insightful research assistance in the early stages of this project.
Publisher Copyright:
© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
PY - 2024
Y1 - 2024
N2 - This paper presents the findings of a qualitative, reflexive investigation into the challenges facing Australia’s migrant and refugee communities when engaging with mediated communication during global crisis events. Informed through a Culture-Centred Approach, I present an interpretive thematic analysis of interview and focus group discussion with 16 service providers and community leaders who supported migrant and refugee communities during the Covid-19 pandemic in Melbourne, Australia. Participants discussed significant problems concerning the accessibility of Covid-related communication, noting numerous health equity implications, which many described as heightened for migrant and/or refugee communities with disabilities. These findings lend further credence to calls for more intersectional and participatory research and practice approaches, with participants advocating strategies that centre the embodied expertise of people with direct experience of both racialised exclusion and health inequity. I discuss these recommendations with careful consideration of documented challenges in global efforts to inform crisis communication scholarship, policy, and practice.
AB - This paper presents the findings of a qualitative, reflexive investigation into the challenges facing Australia’s migrant and refugee communities when engaging with mediated communication during global crisis events. Informed through a Culture-Centred Approach, I present an interpretive thematic analysis of interview and focus group discussion with 16 service providers and community leaders who supported migrant and refugee communities during the Covid-19 pandemic in Melbourne, Australia. Participants discussed significant problems concerning the accessibility of Covid-related communication, noting numerous health equity implications, which many described as heightened for migrant and/or refugee communities with disabilities. These findings lend further credence to calls for more intersectional and participatory research and practice approaches, with participants advocating strategies that centre the embodied expertise of people with direct experience of both racialised exclusion and health inequity. I discuss these recommendations with careful consideration of documented challenges in global efforts to inform crisis communication scholarship, policy, and practice.
KW - accessibility
KW - Australia
KW - Crisis communication
KW - disability
KW - migrants
KW - refugees
UR - http://www.scopus.com/inward/record.url?scp=85206693911&partnerID=8YFLogxK
U2 - 10.1080/22041451.2024.2410667
DO - 10.1080/22041451.2024.2410667
M3 - Article
SN - 2204-1451
VL - 10
SP - 409
EP - 425
JO - Communication Research and Practice
JF - Communication Research and Practice
IS - 4
ER -