‘There is so much we can learn from the mistakes of Covid-19’: Service provider recommendations for more accessible crisis communication in multicultural Australia

This paper presents the findings of a qualitative, reflexive investigation into the challenges facing Australia’s migrant and refugee communities when engaging with mediated communication during global crisis events. Informed through a Culture-Centred Approach, I present an interpretive thematic analysis of interview and focus group discussion with 16 service providers and community leaders who supported migrant and refugee communities during the Covid-19 pandemic in Melbourne, Australia. Participants discussed significant problems concerning the accessibility of Covid-related communication, noting numerous health equity implications, which many described as heightened for migrant and/or refugee communities with disabilities. These findings lend further credence to calls for more intersectional and participatory research and practice approaches, with participants advocating strategies that centre the embodied expertise of people with direct experience of both racialised exclusion and health inequity. I discuss these recommendations with careful consideration of documented challenges in global efforts to inform crisis communication scholarship, policy, and practice.