Tourism crisis management and organizational learning

The role of reflection in developing effective DMO crisis strategies

Deborah Blackman, Brent Ritchie

Research output: Contribution to journalArticle

25 Citations (Scopus)

Abstract

To date limited attention has been provided on the review stage of the crisis management framework, despite the importance of organizational learning for developing effective tourism crisis strategies. Using the concepts of double loop learning (Argyris and Schon, 1996), doubting (Blackman and Henderson, 2004) and Preskill and Torres (1999) core processes of evaluative enquiry, the paper discusses the possible application of critical evaluative inquiry and managed reflection by DMOs. The paper recommends that DMOs question their existing knowledge, assumptions and beliefs through reflection and dialogue with stakeholders and collect and analyse information, not just related to confirming the success of crisis strategies, but to assesses the likely impact of alternatives. Challenging existing mental models and capturing this emergent knowledge should enable DMOs to develop even better tourism crisis communication strategies in the future
Original languageEnglish
Pages (from-to)45-58
Number of pages14
JournalJournal of Travel and Tourism Marketing
Volume23
Issue number2
DOIs
Publication statusPublished - 2007

Fingerprint

crisis management
tourism
learning
stakeholder
communication
Tourism
Crisis management
Management learning
Organizational learning
Crisis communication
Limited attention
Stakeholders
Mental models
Double-loop learning
Communication strategies

Cite this

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abstract = "To date limited attention has been provided on the review stage of the crisis management framework, despite the importance of organizational learning for developing effective tourism crisis strategies. Using the concepts of double loop learning (Argyris and Schon, 1996), doubting (Blackman and Henderson, 2004) and Preskill and Torres (1999) core processes of evaluative enquiry, the paper discusses the possible application of critical evaluative inquiry and managed reflection by DMOs. The paper recommends that DMOs question their existing knowledge, assumptions and beliefs through reflection and dialogue with stakeholders and collect and analyse information, not just related to confirming the success of crisis strategies, but to assesses the likely impact of alternatives. Challenging existing mental models and capturing this emergent knowledge should enable DMOs to develop even better tourism crisis communication strategies in the future",
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Tourism crisis management and organizational learning : The role of reflection in developing effective DMO crisis strategies. / Blackman, Deborah; Ritchie, Brent.

In: Journal of Travel and Tourism Marketing, Vol. 23, No. 2, 2007, p. 45-58.

Research output: Contribution to journalArticle

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AU - Blackman, Deborah

AU - Ritchie, Brent

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DO - 10.1300/J073v23n02_04

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