Tourism crisis management and organizational learning: The role of reflection in developing effective DMO crisis strategies

Deborah Blackman, Brent Ritchie

    Research output: Contribution to journalArticlepeer-review

    61 Citations (SciVal)

    Abstract

    To date limited attention has been provided on the review stage of the crisis management framework, despite the importance of organizational learning for developing effective tourism crisis strategies. Using the concepts of double loop learning (Argyris and Schon, 1996), doubting (Blackman and Henderson, 2004) and Preskill and Torres (1999) core processes of evaluative enquiry, the paper discusses the possible application of critical evaluative inquiry and managed reflection by DMOs. The paper recommends that DMOs question their existing knowledge, assumptions and beliefs through reflection and dialogue with stakeholders and collect and analyse information, not just related to confirming the success of crisis strategies, but to assesses the likely impact of alternatives. Challenging existing mental models and capturing this emergent knowledge should enable DMOs to develop even better tourism crisis communication strategies in the future
    Original languageEnglish
    Pages (from-to)45-58
    Number of pages14
    JournalJournal of Travel and Tourism Marketing
    Volume23
    Issue number2
    DOIs
    Publication statusPublished - 2007

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