Toward a framework on m-government service for developing countries

This study proposes an innovation–development–process framework with specific reference to m-government service in a developing country. This framework may be useful for innovators in considering further innovations of m-service. Prevalent in developing countries, non-web-based m-service is not well explained in extant literature. Developing countries differ from developed countries in many dimensions; thus, checking whether the multiple model fits well in a developing country and whether any adjustment is required is necessary. Using an in-depth case study on e-Purjee in Bangladesh, this study examines the development process of the service and proposes a framework that adopts the local context and utilizes the multiple theoretical framework of Baskerville and Pries-Heje (2001).