Towards a new construct for communication during organizational change

James Mahoney

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    Abstract

    Grief, resistance and resentment are significant psychological reactions presenting in employees who have experienced major workplace change. Previous employee communication research has examined how such reactions to organizational change can be ameliorated. However, researchers have started from the premise that change directions are always set by an organization’s leadership. This paper hypothesizes a construct for employee communication that would apply before change directions are set. The paper argues that the application of the construct would enhance employee ownership of change outcomes and correspondingly reduce reactions such as grief, resistance and resentment. The construct applies public relations paradigms to a recently developed change management model based on complexity theory. Communication during a substantial restructure of a major Australian government agency, the Civil Aviation Authority, in the 1990s, is used to illustrate the construct
    Original languageEnglish
    Title of host publicationEmpowerment, Creativity and Innovation: Challenging Media and Communication in the 21st Century
    Editors Anyanwu, Chika
    Place of PublicationAdelaide
    PublisherANZCA
    Pages1-10
    Number of pages10
    ISBN (Electronic)0863968376
    Publication statusPublished - 2006
    EventANZCA 2006, Empowerment, Creativity and Innovation: Challenging Media and Communication in the 21st Century - University of Adelaide, Adelaide, Australia
    Duration: 4 Jul 20067 Jul 2006

    Conference

    ConferenceANZCA 2006, Empowerment, Creativity and Innovation: Challenging Media and Communication in the 21st Century
    Abbreviated titleANZCA2006
    CountryAustralia
    CityAdelaide
    Period4/07/067/07/06

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  • Cite this

    Mahoney, J. (2006). Towards a new construct for communication during organizational change. In Anyanwu, & Chika (Eds.), Empowerment, Creativity and Innovation: Challenging Media and Communication in the 21st Century (pp. 1-10). ANZCA. http://pandora.nla.gov.au/pan/31914/20110708-1127/www.anzca.net/download-document/209-towards-a-new-construct-for-communication-during-organizational-change.pdf