Abstract The Australian government, to remind job seekers of appointments with employment services providers in order to cut costs and free up human resources, is using technologies such as Short Messaging Services (SMS). However, the technologies in-use are but one side of this equation – the specifics of how these technologies are used is the other side, and these specifics are highly under-theorized, particularly in regard to the views of the people to which these technologies are directed. The purpose of this paper is to provide a theoretical framing for this phenomenon as well as to introduce an emerging methodological direction that may allow for a better understanding of demographic-specific values and thereby better valence framing. The paper also theorizes reactions to information that could be applicable elsewhere, not just in e-government or with SMS, thereby contributing to discussions surrounding the ‘Big Data’ debate.
|Title of host publication||Australasian Conference on Information Systems (ACIS) 2015 Proceedings|
|Editors||Frada Burstein, Helana Scheepers, Gaye Deegan|
|Place of Publication||Australia|
|Number of pages||8|
|Publication status||Published - 2016|
|Event||Australasian Conference on Information Systems (ACIS 2015) - Adelaide, Adelaide, Australia|
Duration: 30 Nov 2015 → 4 Dec 2015
|Conference||Australasian Conference on Information Systems (ACIS 2015)|
|Abbreviated title||ACIS 2015|
|Period||30/11/15 → 4/12/15|
SIMPSON, J., CAMPBELL, J., PHAM, T., KEATING, B., & Wilkin, C. (2016). Towards an Understanding of Valence in E-Government Services. In F. Burstein, H. Scheepers, & G. Deegan (Eds.), Australasian Conference on Information Systems (ACIS) 2015 Proceedings (pp. 1-8). ACIS.