Towards an Understanding of Valence in E-Government Services

Jason SIMPSON, John CAMPBELL, Thuy PHAM, Byron KEATING, Carla Wilkin

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    Abstract

    Abstract The Australian government, to remind job seekers of appointments with employment services providers in order to cut costs and free up human resources, is using technologies such as Short Messaging Services (SMS). However, the technologies in-use are but one side of this equation – the specifics of how these technologies are used is the other side, and these specifics are highly under-theorized, particularly in regard to the views of the people to which these technologies are directed. The purpose of this paper is to provide a theoretical framing for this phenomenon as well as to introduce an emerging methodological direction that may allow for a better understanding of demographic-specific values and thereby better valence framing. The paper also theorizes reactions to information that could be applicable elsewhere, not just in e-government or with SMS, thereby contributing to discussions surrounding the ‘Big Data’ debate.
    Original languageEnglish
    Title of host publicationAustralasian Conference on Information Systems (ACIS) 2015 Proceedings
    EditorsFrada Burstein, Helana Scheepers, Gaye Deegan
    Place of PublicationAustralia
    PublisherACIS
    Pages1-8
    Number of pages8
    ISBN (Print)9780646953373
    Publication statusPublished - 2016
    EventAustralasian Conference on Information Systems (ACIS 2015) - Adelaide, Adelaide, Australia
    Duration: 30 Nov 20154 Dec 2015

    Conference

    ConferenceAustralasian Conference on Information Systems (ACIS 2015)
    Abbreviated titleACIS 2015
    CountryAustralia
    CityAdelaide
    Period30/11/154/12/15

    Fingerprint

    job seeker
    employment service
    electronic government
    human resources
    service provider
    costs
    Values

    Cite this

    SIMPSON, J., CAMPBELL, J., PHAM, T., KEATING, B., & Wilkin, C. (2016). Towards an Understanding of Valence in E-Government Services. In F. Burstein, H. Scheepers, & G. Deegan (Eds.), Australasian Conference on Information Systems (ACIS) 2015 Proceedings (pp. 1-8). Australia: ACIS.
    SIMPSON, Jason ; CAMPBELL, John ; PHAM, Thuy ; KEATING, Byron ; Wilkin, Carla. / Towards an Understanding of Valence in E-Government Services. Australasian Conference on Information Systems (ACIS) 2015 Proceedings. editor / Frada Burstein ; Helana Scheepers ; Gaye Deegan. Australia : ACIS, 2016. pp. 1-8
    @inproceedings{33df53def75e4df3b2b74cc25166ff98,
    title = "Towards an Understanding of Valence in E-Government Services",
    abstract = "Abstract The Australian government, to remind job seekers of appointments with employment services providers in order to cut costs and free up human resources, is using technologies such as Short Messaging Services (SMS). However, the technologies in-use are but one side of this equation – the specifics of how these technologies are used is the other side, and these specifics are highly under-theorized, particularly in regard to the views of the people to which these technologies are directed. The purpose of this paper is to provide a theoretical framing for this phenomenon as well as to introduce an emerging methodological direction that may allow for a better understanding of demographic-specific values and thereby better valence framing. The paper also theorizes reactions to information that could be applicable elsewhere, not just in e-government or with SMS, thereby contributing to discussions surrounding the ‘Big Data’ debate.",
    keywords = "digitization, e-government, SMS, valence, values",
    author = "Jason SIMPSON and John CAMPBELL and Thuy PHAM and Byron KEATING and Carla Wilkin",
    year = "2016",
    language = "English",
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    editor = "Frada Burstein and Helana Scheepers and Gaye Deegan",
    booktitle = "Australasian Conference on Information Systems (ACIS) 2015 Proceedings",
    publisher = "ACIS",

    }

    SIMPSON, J, CAMPBELL, J, PHAM, T, KEATING, B & Wilkin, C 2016, Towards an Understanding of Valence in E-Government Services. in F Burstein, H Scheepers & G Deegan (eds), Australasian Conference on Information Systems (ACIS) 2015 Proceedings. ACIS, Australia, pp. 1-8, Australasian Conference on Information Systems (ACIS 2015), Adelaide, Australia, 30/11/15.

    Towards an Understanding of Valence in E-Government Services. / SIMPSON, Jason; CAMPBELL, John; PHAM, Thuy; KEATING, Byron; Wilkin, Carla.

    Australasian Conference on Information Systems (ACIS) 2015 Proceedings. ed. / Frada Burstein; Helana Scheepers; Gaye Deegan. Australia : ACIS, 2016. p. 1-8.

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    TY - GEN

    T1 - Towards an Understanding of Valence in E-Government Services

    AU - SIMPSON, Jason

    AU - CAMPBELL, John

    AU - PHAM, Thuy

    AU - KEATING, Byron

    AU - Wilkin, Carla

    PY - 2016

    Y1 - 2016

    N2 - Abstract The Australian government, to remind job seekers of appointments with employment services providers in order to cut costs and free up human resources, is using technologies such as Short Messaging Services (SMS). However, the technologies in-use are but one side of this equation – the specifics of how these technologies are used is the other side, and these specifics are highly under-theorized, particularly in regard to the views of the people to which these technologies are directed. The purpose of this paper is to provide a theoretical framing for this phenomenon as well as to introduce an emerging methodological direction that may allow for a better understanding of demographic-specific values and thereby better valence framing. The paper also theorizes reactions to information that could be applicable elsewhere, not just in e-government or with SMS, thereby contributing to discussions surrounding the ‘Big Data’ debate.

    AB - Abstract The Australian government, to remind job seekers of appointments with employment services providers in order to cut costs and free up human resources, is using technologies such as Short Messaging Services (SMS). However, the technologies in-use are but one side of this equation – the specifics of how these technologies are used is the other side, and these specifics are highly under-theorized, particularly in regard to the views of the people to which these technologies are directed. The purpose of this paper is to provide a theoretical framing for this phenomenon as well as to introduce an emerging methodological direction that may allow for a better understanding of demographic-specific values and thereby better valence framing. The paper also theorizes reactions to information that could be applicable elsewhere, not just in e-government or with SMS, thereby contributing to discussions surrounding the ‘Big Data’ debate.

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    KW - e-government

    KW - SMS

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    KW - values

    M3 - Conference contribution

    SN - 9780646953373

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    EP - 8

    BT - Australasian Conference on Information Systems (ACIS) 2015 Proceedings

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    A2 - Scheepers, Helana

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    PB - ACIS

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    ER -

    SIMPSON J, CAMPBELL J, PHAM T, KEATING B, Wilkin C. Towards an Understanding of Valence in E-Government Services. In Burstein F, Scheepers H, Deegan G, editors, Australasian Conference on Information Systems (ACIS) 2015 Proceedings. Australia: ACIS. 2016. p. 1-8