Towards anchoring users' switching to mobile banking with expectancy theory

Saif DEWAN

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    Abstract

    The rapid proliferation of advanced mobile devices has made mobile banking (m-banking) an attractive option for banks and mobile service providers; however, consumer demand for m-banking is low. In this study, we develop a model, anchored by expectancy theory, and validate it using data collected from 493 mobile phone users to predict intentions to switch to m-banking. Our findings suggest that perceived mobility, relative advantage, and self-efficacy are positively related to user intentions to switch banking channels. Perceived complexity is negatively related, perceived financial resources, and perceived risk are not related to user intentions to switch.
    Original languageEnglish
    Title of host publicationACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems
    EditorsProfessor Hepu Deng, Professor Craig Standing
    Place of PublicationAustralia
    PublisherRMIT University
    Pages1-12
    Number of pages12
    ISBN (Print)978992449506
    Publication statusPublished - 2013
    EventAustralasian Conference on Information Systems: Information Systems, Transforming the Future, ACIS 2013 - RMIT University, Melbourne, Australia
    Duration: 4 Dec 20136 Dec 2013

    Conference

    ConferenceAustralasian Conference on Information Systems
    Abbreviated titleACIS 2013
    CountryAustralia
    CityMelbourne
    Period4/12/136/12/13

    Fingerprint

    Expectancy theory
    Banking
    Anchoring
    Mobile devices
    Consumer demand
    Mobile phone
    Proliferation
    Service provider
    Mobile services
    Self-efficacy
    Perceived risk
    Relative advantage
    Financial resources

    Cite this

    DEWAN, S. (2013). Towards anchoring users' switching to mobile banking with expectancy theory. In P. H. Deng, & P. C. Standing (Eds.), ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems (pp. 1-12). Australia: RMIT University.
    DEWAN, Saif. / Towards anchoring users' switching to mobile banking with expectancy theory. ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems . editor / Professor Hepu Deng ; Professor Craig Standing. Australia : RMIT University, 2013. pp. 1-12
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    abstract = "The rapid proliferation of advanced mobile devices has made mobile banking (m-banking) an attractive option for banks and mobile service providers; however, consumer demand for m-banking is low. In this study, we develop a model, anchored by expectancy theory, and validate it using data collected from 493 mobile phone users to predict intentions to switch to m-banking. Our findings suggest that perceived mobility, relative advantage, and self-efficacy are positively related to user intentions to switch banking channels. Perceived complexity is negatively related, perceived financial resources, and perceived risk are not related to user intentions to switch.",
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    DEWAN, S 2013, Towards anchoring users' switching to mobile banking with expectancy theory. in PH Deng & PC Standing (eds), ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems . RMIT University, Australia, pp. 1-12, Australasian Conference on Information Systems, Melbourne, Australia, 4/12/13.

    Towards anchoring users' switching to mobile banking with expectancy theory. / DEWAN, Saif.

    ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems . ed. / Professor Hepu Deng; Professor Craig Standing. Australia : RMIT University, 2013. p. 1-12.

    Research output: A Conference proceeding or a Chapter in BookConference contribution

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    DEWAN S. Towards anchoring users' switching to mobile banking with expectancy theory. In Deng PH, Standing PC, editors, ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems . Australia: RMIT University. 2013. p. 1-12