Abstract
The rapid proliferation of advanced mobile devices has made mobile banking (m-banking) an attractive option for banks and mobile service providers; however, consumer demand for m-banking is low. In this study, we develop a model, anchored by expectancy theory, and validate it using data collected from 493 mobile phone users to predict intentions to switch to m-banking. Our findings suggest that perceived mobility, relative advantage, and self-efficacy are positively related to user intentions to switch banking channels. Perceived complexity is negatively related, perceived financial resources, and perceived risk are not related to user intentions to switch.
Original language | English |
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Title of host publication | ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems |
Editors | Professor Hepu Deng, Professor Craig Standing |
Place of Publication | Australia |
Publisher | RMIT University Press |
Pages | 1-12 |
Number of pages | 12 |
ISBN (Print) | 978992449506 |
Publication status | Published - 2013 |
Event | Australasian Conference on Information Systems: Information Systems, Transforming the Future, ACIS 2013 - RMIT University, Melbourne, Australia Duration: 4 Dec 2013 → 6 Dec 2013 |
Conference
Conference | Australasian Conference on Information Systems |
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Abbreviated title | ACIS 2013 |
Country/Territory | Australia |
City | Melbourne |
Period | 4/12/13 → 6/12/13 |