The rapid proliferation of advanced mobile devices has made mobile banking (m-banking) an attractive option for banks and mobile service providers; however, consumer demand for m-banking is low. In this study, we develop a model, anchored by expectancy theory, and validate it using data collected from 493 mobile phone users to predict intentions to switch to m-banking. Our findings suggest that perceived mobility, relative advantage, and self-efficacy are positively related to user intentions to switch banking channels. Perceived complexity is negatively related, perceived financial resources, and perceived risk are not related to user intentions to switch.
|Title of host publication||ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems|
|Editors||Professor Hepu Deng, Professor Craig Standing|
|Place of Publication||Australia|
|Number of pages||12|
|Publication status||Published - 2013|
|Event||Australasian Conference on Information Systems: Information Systems, Transforming the Future, ACIS 2013 - RMIT University, Melbourne, Australia|
Duration: 4 Dec 2013 → 6 Dec 2013
|Conference||Australasian Conference on Information Systems|
|Abbreviated title||ACIS 2013|
|Period||4/12/13 → 6/12/13|
DEWAN, S. (2013). Towards anchoring users' switching to mobile banking with expectancy theory. In P. H. Deng, & P. C. Standing (Eds.), ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems (pp. 1-12). Australia: RMIT University.