Towards anchoring users' switching to mobile banking with expectancy theory

Saif DEWAN

Towards anchoring users' switching to mobile banking with expectancy theory

Saif DEWAN

Canberra Business School

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

Abstract

The rapid proliferation of advanced mobile devices has made mobile banking (m-banking) an attractive option for banks and mobile service providers; however, consumer demand for m-banking is low. In this study, we develop a model, anchored by expectancy theory, and validate it using data collected from 493 mobile phone users to predict intentions to switch to m-banking. Our findings suggest that perceived mobility, relative advantage, and self-efficacy are positively related to user intentions to switch banking channels. Perceived complexity is negatively related, perceived financial resources, and perceived risk are not related to user intentions to switch.

Original language	English
Title of host publication	ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems
Editors	Professor Hepu Deng, Professor Craig Standing
Place of Publication	Australia
Publisher	RMIT University Press
Pages	1-12
Number of pages	12
ISBN (Print)	978992449506
Publication status	Published - 2013
Event	Australasian Conference on Information Systems: Information Systems, Transforming the Future, ACIS 2013 - RMIT University, Melbourne, Australia Duration: 4 Dec 2013 → 6 Dec 2013

Conference

Conference	Australasian Conference on Information Systems
Abbreviated title	ACIS 2013
Country/Territory	Australia
City	Melbourne
Period	4/12/13 → 6/12/13

Cite this

@inproceedings{5ff4553ea34844819ea6807ad47ed6ea,

title = "Towards anchoring users' switching to mobile banking with expectancy theory",

abstract = "The rapid proliferation of advanced mobile devices has made mobile banking (m-banking) an attractive option for banks and mobile service providers; however, consumer demand for m-banking is low. In this study, we develop a model, anchored by expectancy theory, and validate it using data collected from 493 mobile phone users to predict intentions to switch to m-banking. Our findings suggest that perceived mobility, relative advantage, and self-efficacy are positively related to user intentions to switch banking channels. Perceived complexity is negatively related, perceived financial resources, and perceived risk are not related to user intentions to switch.",

keywords = "M-Banking, Switching",

author = "Saif DEWAN",

year = "2013",

language = "English",

isbn = "978992449506",

pages = "1--12",

editor = "Deng, \{Professor Hepu\} and Standing, \{Professor Craig\}",

booktitle = "ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems",

publisher = "RMIT University Press",

address = "Australia",

note = "Australasian Conference on Information Systems : Information Systems, Transforming the Future, ACIS 2013, ACIS 2013 ; Conference date: 04-12-2013 Through 06-12-2013",

}

DEWAN, S 2013, Towards anchoring users' switching to mobile banking with expectancy theory. in PH Deng & PC Standing (eds), ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems . RMIT University Press, Australia, pp. 1-12, Australasian Conference on Information Systems, Melbourne, Victoria, Australia, 4/12/13.

Towards anchoring users' switching to mobile banking with expectancy theory. / DEWAN, Saif.
ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems . ed. / Professor Hepu Deng; Professor Craig Standing. Australia: RMIT University Press, 2013. p. 1-12.

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

TY - GEN

T1 - Towards anchoring users' switching to mobile banking with expectancy theory

AU - DEWAN, Saif

PY - 2013

Y1 - 2013

N2 - The rapid proliferation of advanced mobile devices has made mobile banking (m-banking) an attractive option for banks and mobile service providers; however, consumer demand for m-banking is low. In this study, we develop a model, anchored by expectancy theory, and validate it using data collected from 493 mobile phone users to predict intentions to switch to m-banking. Our findings suggest that perceived mobility, relative advantage, and self-efficacy are positively related to user intentions to switch banking channels. Perceived complexity is negatively related, perceived financial resources, and perceived risk are not related to user intentions to switch.

AB - The rapid proliferation of advanced mobile devices has made mobile banking (m-banking) an attractive option for banks and mobile service providers; however, consumer demand for m-banking is low. In this study, we develop a model, anchored by expectancy theory, and validate it using data collected from 493 mobile phone users to predict intentions to switch to m-banking. Our findings suggest that perceived mobility, relative advantage, and self-efficacy are positively related to user intentions to switch banking channels. Perceived complexity is negatively related, perceived financial resources, and perceived risk are not related to user intentions to switch.

KW - M-Banking

KW - Switching

M3 - Conference contribution

SN - 978992449506

SP - 1

EP - 12

BT - ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems

A2 - Deng, Professor Hepu

A2 - Standing, Professor Craig

PB - RMIT University Press

CY - Australia

T2 - Australasian Conference on Information Systems

Y2 - 4 December 2013 through 6 December 2013

ER -

Towards anchoring users' switching to mobile banking with expectancy theory

Abstract

Conference

Fingerprint

Cite this