Towards Conceptualizing Information Transparency and its Role in Internet Consumers’ Concerns: A Literature Review

Saif DEWAN

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    2 Citations (Scopus)

    Abstract

    In recent years, calls for a safer online shopping environment are growing louder. Empirical studies on consumers’ expectations of ethical e-commerce practices have found that the top concerns among e-shoppers revolved around security of transactions, privacy protection of personal data, deception and reliability issues. Consumer generally desire richer and truthful information to make purchase decisions. By addressing the information needs of consumers, transparency presents itself as a promising concept for firms to leverage towards strategizing its role in ethical practices. This paper revisits the consumer-perceived ethical issues in e-commerce literature, presents the disclosure paradox faced by e-seller firms, reviews the various conceptualizations of transparency in multidisciplinary literature and suggests extending the transparency strategy to map to consumers’ informational needs and concerns.
    Original languageEnglish
    Title of host publicationProceedings of the 25th Australasian Conference on Information Systems (ACIS 2014)
    Place of PublicationUnited States
    PublisherAssociation for Information Systems
    Pages1-10
    Number of pages10
    ISBN (Print)9781927184264
    Publication statusPublished - 2014
    Event25th Australasian Conference on Information Systems - Auckland, New Zealand
    Duration: 8 Dec 201410 Dec 2014
    http://bis2.aut.ac.nz/acis2014/ (Conference Link)

    Conference

    Conference25th Australasian Conference on Information Systems
    Abbreviated titleACIS 2014
    CountryNew Zealand
    CityAuckland
    Period8/12/1410/12/14
    Internet address

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    Cite this

    DEWAN, S. (2014). Towards Conceptualizing Information Transparency and its Role in Internet Consumers’ Concerns: A Literature Review. In Proceedings of the 25th Australasian Conference on Information Systems (ACIS 2014) (pp. 1-10). United States: Association for Information Systems.