Towards Connecting Online Interfacing and Core business processes


Research output: A Conference proceeding or a Chapter in BookConference contributionpeer-review


Nowadays, organisations tend to do more business online by enabling their business processes to interact with customers, suppliers, etc., via different online channels. On the other hand, their core business processes, such as production, engineering, etc., may still stay inside the organisation. As a consequence, this makes an organisation rely on the collaboration between these two types of business processes to conduct its business, and this collaboration brings issues like multiple instance correlation, process view, and process evolution, to the business process management (BPM) of the organisation. This paper reports our research in progress on these issues. It firstly identifies the requirements to fully support such collaboration, and then presents a framework to illustrate how the collaboration can be facilitated using latest BPM technologies. This framework provides a reference architecture to incorporating online interfacing and internal core business processes.
Original languageEnglish
Title of host publicationACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems
EditorsHepu Deng
Place of PublicationMelbourne
Publisherdigital proceedings only
Number of pages11
ISBN (Print)9780992449506
Publication statusPublished - 2013
EventAustralasian Conference on Information Systems: Information Systems, Transforming the Future, ACIS 2013 - RMIT University, Melbourne, Australia
Duration: 4 Dec 20136 Dec 2013


ConferenceAustralasian Conference on Information Systems
Abbreviated titleACIS 2013


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