Towards Connecting Online Interfacing and Core business processes

Xiaohui ZHAO, John CAMPBELL

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    Abstract

    Nowadays, organisations tend to do more business online by enabling their business processes to interact with customers, suppliers, etc., via different online channels. On the other hand, their core business processes, such as production, engineering, etc., may still stay inside the organisation. As a consequence, this makes an organisation rely on the collaboration between these two types of business processes to conduct its business, and this collaboration brings issues like multiple instance correlation, process view, and process evolution, to the business process management (BPM) of the organisation. This paper reports our research in progress on these issues. It firstly identifies the requirements to fully support such collaboration, and then presents a framework to illustrate how the collaboration can be facilitated using latest BPM technologies. This framework provides a reference architecture to incorporating online interfacing and internal core business processes.
    Original languageEnglish
    Title of host publicationACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems
    EditorsHepu Deng
    Place of PublicationMelbourne
    Publisherdigital proceedings only
    Pages1-11
    Number of pages11
    Volume1
    ISBN (Print)9780992449506
    Publication statusPublished - 2013
    EventAustralasian Conference on Information Systems: Information Systems, Transforming the Future, ACIS 2013 - RMIT University, Melbourne, Australia
    Duration: 4 Dec 20136 Dec 2013

    Conference

    ConferenceAustralasian Conference on Information Systems
    Abbreviated titleACIS 2013
    CountryAustralia
    CityMelbourne
    Period4/12/136/12/13

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  • Cite this

    ZHAO, X., & CAMPBELL, J. (2013). Towards Connecting Online Interfacing and Core business processes. In H. Deng (Ed.), ACIS 2013: Information systems: Transforming the Future: Proceedings of the 24th Australasian Conference on Information Systems (Vol. 1, pp. 1-11). digital proceedings only.