Tweeting from the danger zone: the use of twitter by emergency agency during Mitchell factory fire in Canberra

Sultana Lubna Alam

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    Abstract

    Emergency Agencies have shown a significant interest in the use of social media such as Twitter and Facebook for interacting with partner institutions and citizens for distribution of vital disaster information. This paper is a case study about how social media was used in a crisis situation, being the Mitchell factory fire, in Canberra, Australian Capital Territory (ACT). In particular this paper looks at how one social media site; Twitter, was used. Twitter became a way for many Canberran citizens to find out essential information about the factory fire that broke out on September 16th 2011.This case study looks at the correlation of offline events with online events, the impact and effect of social media in an emergency context and the experience of the ACT Emergency Services Agency (ESA) Media team’s use of Twitter during the day’s events and the lessons they have learnt from this experience.
    Original languageEnglish
    Title of host publicationMCIS 2012 Proceedings
    Place of PublicationUSA
    PublisherAssociation of Information Systems (AIS) USA
    Pages1-10
    Number of pages10
    Publication statusPublished - 2012
    Event7th Mediterranean Conference on Information Systems - Guimaraes, Guimaraes, Portugal
    Duration: 8 Sep 201210 Sep 2012

    Conference

    Conference7th Mediterranean Conference on Information Systems
    CountryPortugal
    CityGuimaraes
    Period8/09/1210/09/12

    Fingerprint

    Industrial plants
    Fires
    Emergency services
    Disasters

    Cite this

    Alam, S. L. (2012). Tweeting from the danger zone: the use of twitter by emergency agency during Mitchell factory fire in Canberra. In MCIS 2012 Proceedings (pp. 1-10). USA: Association of Information Systems (AIS) USA.
    Alam, Sultana Lubna. / Tweeting from the danger zone: the use of twitter by emergency agency during Mitchell factory fire in Canberra. MCIS 2012 Proceedings. USA : Association of Information Systems (AIS) USA, 2012. pp. 1-10
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    abstract = "Emergency Agencies have shown a significant interest in the use of social media such as Twitter and Facebook for interacting with partner institutions and citizens for distribution of vital disaster information. This paper is a case study about how social media was used in a crisis situation, being the Mitchell factory fire, in Canberra, Australian Capital Territory (ACT). In particular this paper looks at how one social media site; Twitter, was used. Twitter became a way for many Canberran citizens to find out essential information about the factory fire that broke out on September 16th 2011.This case study looks at the correlation of offline events with online events, the impact and effect of social media in an emergency context and the experience of the ACT Emergency Services Agency (ESA) Media team’s use of Twitter during the day’s events and the lessons they have learnt from this experience.",
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    Alam, SL 2012, Tweeting from the danger zone: the use of twitter by emergency agency during Mitchell factory fire in Canberra. in MCIS 2012 Proceedings. Association of Information Systems (AIS) USA, USA, pp. 1-10, 7th Mediterranean Conference on Information Systems, Guimaraes, Portugal, 8/09/12.

    Tweeting from the danger zone: the use of twitter by emergency agency during Mitchell factory fire in Canberra. / Alam, Sultana Lubna.

    MCIS 2012 Proceedings. USA : Association of Information Systems (AIS) USA, 2012. p. 1-10.

    Research output: A Conference proceeding or a Chapter in BookConference contribution

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    AB - Emergency Agencies have shown a significant interest in the use of social media such as Twitter and Facebook for interacting with partner institutions and citizens for distribution of vital disaster information. This paper is a case study about how social media was used in a crisis situation, being the Mitchell factory fire, in Canberra, Australian Capital Territory (ACT). In particular this paper looks at how one social media site; Twitter, was used. Twitter became a way for many Canberran citizens to find out essential information about the factory fire that broke out on September 16th 2011.This case study looks at the correlation of offline events with online events, the impact and effect of social media in an emergency context and the experience of the ACT Emergency Services Agency (ESA) Media team’s use of Twitter during the day’s events and the lessons they have learnt from this experience.

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    Alam SL. Tweeting from the danger zone: the use of twitter by emergency agency during Mitchell factory fire in Canberra. In MCIS 2012 Proceedings. USA: Association of Information Systems (AIS) USA. 2012. p. 1-10