Tweeting Government: A case of Australian government use of Twitter

Sultana Lubna Alam, Richard Lucas

Research output: A Conference proceeding or a Chapter in BookConference contributionpeer-review

14 Citations (Scopus)


Since its launch in 2006, Twitter has gained considerable popularity among professionals, celebrities and lately by organisations and governments. The application of Twitter in enterprises has been discussed in both practice and academia. However there are few publications on government use of Twitter, in particular for Australian government. This research-in-progress paper investigates Australian government use of Twitter and seeks to understand government Twitter use phenomenon. Six government agency tweets were analysed to understand the communicative practices and types of use by the agencies. The analysis shows that agencies are primarily using Twitter to disperse information, particularly links to news articles about themselves, and to report on their activities. Further citizen interaction is also analysed within these agencies by analysing citizen tweets aimed at these agencies. The paper aims to contribute to better understanding of the government Twitter phenomenon on the public Social Network Site (SNS) that can lead to useful conclusions for government agency adoption and usage of Twitter.
Original languageEnglish
Title of host publication2011 Ninth IEEE International Conference on Dependable, Autonomic and Secure Computing
EditorsJinjun Chen, Wanchun Dou, Jianxun Liu Laurence T Yang, Jianhua Ma
Place of PublicationSydney, NSW
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages7
ISBN (Print)9781467300063
Publication statusPublished - 2011
EventInternational Conference on Social Computing and its Applications (SCA 2011) - Sydney, Sydney, Australia
Duration: 12 Dec 201114 Dec 2011


ConferenceInternational Conference on Social Computing and its Applications (SCA 2011)


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