Understanding the cultural antecedents of quality management in tourism

Birgit MUSKAT, Matthias MUSKAT, Deborah BLACKMAN

    Research output: Contribution to journalArticle

    7 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)131-148
    Number of pages18
    JournalJournal of Service Theory and Practice
    Volume23
    Issue number2
    DOIs
    Publication statusPublished - 2013

    Cite this

    MUSKAT, Birgit ; MUSKAT, Matthias ; BLACKMAN, Deborah. / Understanding the cultural antecedents of quality management in tourism. In: Journal of Service Theory and Practice. 2013 ; Vol. 23, No. 2. pp. 131-148.
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    title = "Understanding the cultural antecedents of quality management in tourism",
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    author = "Birgit MUSKAT and Matthias MUSKAT and Deborah BLACKMAN",
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    Understanding the cultural antecedents of quality management in tourism. / MUSKAT, Birgit; MUSKAT, Matthias; BLACKMAN, Deborah.

    In: Journal of Service Theory and Practice, Vol. 23, No. 2, 2013, p. 131-148.

    Research output: Contribution to journalArticle

    TY - JOUR

    T1 - Understanding the cultural antecedents of quality management in tourism

    AU - MUSKAT, Birgit

    AU - MUSKAT, Matthias

    AU - BLACKMAN, Deborah

    PY - 2013

    Y1 - 2013

    KW - Germany

    KW - Tourism

    KW - Total quality management

    KW - culture

    KW - holistic quality management

    KW - tourism organizations

    U2 - 10.1108/09604521311303417

    DO - 10.1108/09604521311303417

    M3 - Article

    VL - 23

    SP - 131

    EP - 148

    JO - Journal of Service Theory and Practice

    JF - Journal of Service Theory and Practice

    SN - 0960-4529

    IS - 2

    ER -