Understanding the cultural antecedents of quality management in tourism

Research output: Contribution to journal › Article › peer-review

10 Citations (Scopus)

Original language	English
Pages (from-to)	131-148
Number of pages	18
Journal	Journal of Service Theory and Practice
Volume	23
Issue number	2
DOIs	https://doi.org/10.1108/09604521311303417
Publication status	Published - 2013

Access to Document

@article{ef0a4bb1c3174c2bbeb70b9de57c89f7,

title = "Understanding the cultural antecedents of quality management in tourism",

keywords = "Germany, Tourism, Total quality management, culture, holistic quality management, tourism organizations",

author = "Birgit MUSKAT and Matthias MUSKAT and Deborah BLACKMAN",

year = "2013",

doi = "10.1108/09604521311303417",

language = "English",

volume = "23",

pages = "131--148",

journal = "Journal of Service Theory and Practice",

issn = "0960-4529",

publisher = "Emerald",

number = "2",

}

TY - JOUR

T1 - Understanding the cultural antecedents of quality management in tourism

AU - MUSKAT, Birgit

AU - MUSKAT, Matthias

AU - BLACKMAN, Deborah

PY - 2013

Y1 - 2013

KW - Germany

KW - Tourism

KW - Total quality management

KW - culture

KW - holistic quality management

KW - tourism organizations

U2 - 10.1108/09604521311303417

DO - 10.1108/09604521311303417

M3 - Article

SN - 0960-4529

VL - 23

SP - 131

EP - 148

JO - Journal of Service Theory and Practice

JF - Journal of Service Theory and Practice

IS - 2

ER -