Understanding the cultural antecedents of quality management in tourism

Birgit MUSKAT, Matthias MUSKAT, Deborah BLACKMAN

Research output: Contribution to journal › Article › peer-review

10 Citations (Scopus)

Original language	English
Pages (from-to)	131-148
Number of pages	18
Journal	Journal of Service Theory and Practice
Volume	23
Issue number	2
DOIs	https://doi.org/10.1108/09604521311303417
Publication status	Published - 2013

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title = "Understanding the cultural antecedents of quality management in tourism",

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AU - MUSKAT, Matthias

AU - BLACKMAN, Deborah

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KW - Total quality management

KW - culture

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