Understanding the nature of service design research: A theoretical classification and explication

Byron KEATING, Shirley Gregor, babis theodoulidis

    Research output: A Conference proceeding or a Chapter in BookConference contribution

    Abstract

    This paper adapts a taxonomy of theory developed by Gregor (2006) to classify research articles appearing in two leading services journals. The aim of this classification is to understand how service design research fits within the broader services discipline, and to promote discussion around the requirements for a stronger theory base for service design research moving forward
    Original languageEnglish
    Title of host publication2nd Cambridge Academic Design Conference
    Place of PublicationCambridge, UK
    PublisherUniversity of Cambridge
    Pages743-760
    Number of pages18
    Volume2
    ISBN (Print)9781902546339
    Publication statusPublished - 2013
    EventCAMBRIDGE ACADEMIC DESIGN MANAGEMENT CONFERENCE - Cambridge, United Kingdom
    Duration: 4 Sep 20135 Sep 2013

    Conference

    ConferenceCAMBRIDGE ACADEMIC DESIGN MANAGEMENT CONFERENCE
    CountryUnited Kingdom
    CityCambridge
    Period4/09/135/09/13

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