Understanding the nature of service design research: A theoretical classification and explication

Byron KEATING; Shirley Gregor; babis theodoulidis

Understanding the nature of service design research: A theoretical classification and explication

Byron KEATING, Shirley Gregor, babis theodoulidis

Canberra Business School

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

Abstract

This paper adapts a taxonomy of theory developed by Gregor (2006) to classify research articles appearing in two leading services journals. The aim of this classification is to understand how service design research fits within the broader services discipline, and to promote discussion around the requirements for a stronger theory base for service design research moving forward

Original language	English
Title of host publication	2nd Cambridge Academic Design Conference
Place of Publication	Cambridge, UK
Publisher	University of Cambridge
Pages	743-760
Number of pages	18
Volume	2
ISBN (Print)	9781902546339
Publication status	Published - 2013
Event	CAMBRIDGE ACADEMIC DESIGN MANAGEMENT CONFERENCE - Cambridge, United Kingdom Duration: 4 Sept 2013 → 5 Sept 2013

Conference

Conference	CAMBRIDGE ACADEMIC DESIGN MANAGEMENT CONFERENCE
Country/Territory	United Kingdom
City	Cambridge
Period	4/09/13 → 5/09/13

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KEATING, B., Gregor, S., & theodoulidis, B. (2013). Understanding the nature of service design research: A theoretical classification and explication. In 2nd Cambridge Academic Design Conference (Vol. 2, pp. 743-760). University of Cambridge. http://citeseerx.ist.psu.edu/viewdoc/download;jsessionid=8B9130F2443C9633F2E8A66DF855CCAE?doi=10.1.1.396.3336&rep=rep1&type=pdf

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title = "Understanding the nature of service design research: A theoretical classification and explication",

abstract = "This paper adapts a taxonomy of theory developed by Gregor (2006) to classify research articles appearing in two leading services journals. The aim of this classification is to understand how service design research fits within the broader services discipline, and to promote discussion around the requirements for a stronger theory base for service design research moving forward",

keywords = "service design",

author = "Byron KEATING and Shirley Gregor and babis theodoulidis",

year = "2013",

language = "English",

isbn = "9781902546339",

volume = "2",

pages = "743--760",

booktitle = "2nd Cambridge Academic Design Conference",

publisher = "University of Cambridge",

address = "United Kingdom",

note = "CAMBRIDGE ACADEMIC DESIGN MANAGEMENT CONFERENCE ; Conference date: 04-09-2013 Through 05-09-2013",

}

KEATING, B, Gregor, S & theodoulidis, B 2013, Understanding the nature of service design research: A theoretical classification and explication. in 2nd Cambridge Academic Design Conference. vol. 2, University of Cambridge, Cambridge, UK, pp. 743-760, CAMBRIDGE ACADEMIC DESIGN MANAGEMENT CONFERENCE, Cambridge, United Kingdom, 4/09/13. <http://citeseerx.ist.psu.edu/viewdoc/download;jsessionid=8B9130F2443C9633F2E8A66DF855CCAE?doi=10.1.1.396.3336&rep=rep1&type=pdf>

TY - GEN

T1 - Understanding the nature of service design research

T2 - CAMBRIDGE ACADEMIC DESIGN MANAGEMENT CONFERENCE

AU - KEATING, Byron

AU - Gregor, Shirley

AU - theodoulidis, babis

PY - 2013

Y1 - 2013

N2 - This paper adapts a taxonomy of theory developed by Gregor (2006) to classify research articles appearing in two leading services journals. The aim of this classification is to understand how service design research fits within the broader services discipline, and to promote discussion around the requirements for a stronger theory base for service design research moving forward

AB - This paper adapts a taxonomy of theory developed by Gregor (2006) to classify research articles appearing in two leading services journals. The aim of this classification is to understand how service design research fits within the broader services discipline, and to promote discussion around the requirements for a stronger theory base for service design research moving forward

KW - service design

M3 - Conference contribution

SN - 9781902546339

VL - 2

SP - 743

EP - 760

BT - 2nd Cambridge Academic Design Conference

PB - University of Cambridge

CY - Cambridge, UK

Y2 - 4 September 2013 through 5 September 2013

ER -

Understanding the nature of service design research: A theoretical classification and explication

Abstract

Conference

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