Using social architecture to analyzing online social network use in emergency management

Asif Gill, Lubna ALAM, Jessica Eustace

Research output: A Conference proceeding or a Chapter in BookConference contributionpeer-review

10 Citations (Scopus)

Abstract

Emergency Management Agencies (EMA) are increasingly adopting online social network (OSN) such as Twitter and Facebook for interacting with partner institutions and citizens for sourcing and distributing of vital crisis information. However, EMA need to study and analyze how well they are using and, how they should be using the OSN. This paper adopts a holistic social architecture driven approach and demonstrates how to systematically study and analyze OSN adoption in the Australian EMA case study. The results of this study indicate that OSNs do not replace traditional systems and should be considered a part of the whole crisis information management environment. Further, it indicates that a holistic social architecture driven approach seems useful for studying and analyzing the OSN-enabled EMA crisis information management environment, which is critical for the identification of opportunities for improvement.
Original languageEnglish
Title of host publicationProceedings of the Twentieth Americas Conference on Information Systems (AMCIS 2014)
Place of PublicationUSA
PublisherAssociation for Information Systems
Pages1-12
Number of pages12
ISBN (Print)9780692253205
Publication statusPublished - 2014
Event20th Americas Conference on Information Systems, AMCIS 2014 - Savannah, Savannah, United States
Duration: 7 Aug 20149 Aug 2014

Conference

Conference20th Americas Conference on Information Systems, AMCIS 2014
Country/TerritoryUnited States
CitySavannah
Period7/08/149/08/14

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