Using Social Media in Government: The Australian Taxation Office e-Tax Facebook Page

Sultana Lubna Alam; John Campbell; Richard Lucas

doi:10.1109/DASC.2011.165

Using Social Media in Government: The Australian Taxation Office e-Tax Facebook Page

Sultana Lubna Alam, John Campbell, Richard Lucas

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

4 Citations (Scopus)

Abstract

This paper reports results of an investigation into the use of Face book within government within the broader agenda of gaining an insight into the social media use by government. The use of Face book by the Australian Taxation Office (ATO) is presented as a case study of a poor example of Face book implementation by government. The case study examines the use of a Face book page for e-Tax and seeks to evaluate whether Face book is a suitable web 2.0 application for the ATO, and whether its current use meets stated organisational objectives for the use of social media. The paper concludes with a summary of the research findings and recommendations as to how the use of Face book by the ATO can be improved.

Original language	English
Title of host publication	IEEE Ninth International Conferenc Dependable, Autonomic and Secure Computing (DASC) 2011
Editors	Jinjun Chen, Wanchun Dou, Jianxun Liu Laurence T Yang, Jianhua Ma
Place of Publication	Sydney, Australia
Publisher	IEEE, Institute of Electrical and Electronics Engineers
Pages	1002-1009
Number of pages	8
ISBN (Print)	9781467300063
DOIs	https://doi.org/10.1109/DASC.2011.165
Publication status	Published - 2011
Event	International Conference on Social Computing and its Applications (SCA 2011) - Sydney, Sydney, Australia Duration: 12 Dec 2011 → 14 Dec 2011

Conference

Conference	International Conference on Social Computing and its Applications (SCA 2011)
Country/Territory	Australia
City	Sydney
Period	12/12/11 → 14/12/11

Access to Document

10.1109/DASC.2011.165

Cite this

Alam, S. L., Campbell, J., & Lucas, R. (2011). Using Social Media in Government: The Australian Taxation Office e-Tax Facebook Page. In J. Chen, W. Dou, J. L. L. T. Yang, & J. Ma (Eds.), IEEE Ninth International Conferenc Dependable, Autonomic and Secure Computing (DASC) 2011 (pp. 1002-1009). IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/DASC.2011.165

Alam, Sultana Lubna ; Campbell, John ; Lucas, Richard. / Using Social Media in Government : The Australian Taxation Office e-Tax Facebook Page. IEEE Ninth International Conferenc Dependable, Autonomic and Secure Computing (DASC) 2011. editor / Jinjun Chen ; Wanchun Dou ; Jianxun Liu Laurence T Yang ; Jianhua Ma. Sydney, Australia : IEEE, Institute of Electrical and Electronics Engineers, 2011. pp. 1002-1009

@inproceedings{c4dcc3daed464817a84b7baf9c30721c,

title = "Using Social Media in Government: The Australian Taxation Office e-Tax Facebook Page",

abstract = "This paper reports results of an investigation into the use of Face book within government within the broader agenda of gaining an insight into the social media use by government. The use of Face book by the Australian Taxation Office (ATO) is presented as a case study of a poor example of Face book implementation by government. The case study examines the use of a Face book page for e-Tax and seeks to evaluate whether Face book is a suitable web 2.0 application for the ATO, and whether its current use meets stated organisational objectives for the use of social media. The paper concludes with a summary of the research findings and recommendations as to how the use of Face book by the ATO can be improved.",

keywords = "Facebook, Gov 2.0, e-Tax",

author = "Alam, {Sultana Lubna} and John Campbell and Richard Lucas",

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doi = "10.1109/DASC.2011.165",

language = "English",

isbn = "9781467300063",

pages = "1002--1009",

editor = "Jinjun Chen and Wanchun Dou and Yang, {Jianxun Liu Laurence T} and Jianhua Ma",

booktitle = "IEEE Ninth International Conferenc Dependable, Autonomic and Secure Computing (DASC) 2011",

publisher = "IEEE, Institute of Electrical and Electronics Engineers",

address = "United States",

note = "International Conference on Social Computing and its Applications (SCA 2011) ; Conference date: 12-12-2011 Through 14-12-2011",

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Alam, SL, Campbell, J & Lucas, R 2011, Using Social Media in Government: The Australian Taxation Office e-Tax Facebook Page. in J Chen, W Dou, JLLT Yang & J Ma (eds), IEEE Ninth International Conferenc Dependable, Autonomic and Secure Computing (DASC) 2011. IEEE, Institute of Electrical and Electronics Engineers, Sydney, Australia, pp. 1002-1009, International Conference on Social Computing and its Applications (SCA 2011), Sydney, New South Wales, Australia, 12/12/11. https://doi.org/10.1109/DASC.2011.165

Using Social Media in Government: The Australian Taxation Office e-Tax Facebook Page. / Alam, Sultana Lubna; Campbell, John; Lucas, Richard.
IEEE Ninth International Conferenc Dependable, Autonomic and Secure Computing (DASC) 2011. ed. / Jinjun Chen; Wanchun Dou; Jianxun Liu Laurence T Yang; Jianhua Ma. Sydney, Australia: IEEE, Institute of Electrical and Electronics Engineers, 2011. p. 1002-1009.

Research output: A Conference proceeding or a Chapter in Book › Conference contribution › peer-review

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T1 - Using Social Media in Government

T2 - International Conference on Social Computing and its Applications (SCA 2011)

AU - Alam, Sultana Lubna

AU - Campbell, John

AU - Lucas, Richard

PY - 2011

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N2 - This paper reports results of an investigation into the use of Face book within government within the broader agenda of gaining an insight into the social media use by government. The use of Face book by the Australian Taxation Office (ATO) is presented as a case study of a poor example of Face book implementation by government. The case study examines the use of a Face book page for e-Tax and seeks to evaluate whether Face book is a suitable web 2.0 application for the ATO, and whether its current use meets stated organisational objectives for the use of social media. The paper concludes with a summary of the research findings and recommendations as to how the use of Face book by the ATO can be improved.

AB - This paper reports results of an investigation into the use of Face book within government within the broader agenda of gaining an insight into the social media use by government. The use of Face book by the Australian Taxation Office (ATO) is presented as a case study of a poor example of Face book implementation by government. The case study examines the use of a Face book page for e-Tax and seeks to evaluate whether Face book is a suitable web 2.0 application for the ATO, and whether its current use meets stated organisational objectives for the use of social media. The paper concludes with a summary of the research findings and recommendations as to how the use of Face book by the ATO can be improved.

KW - Facebook

KW - Gov 2.0

KW - e-Tax

U2 - 10.1109/DASC.2011.165

DO - 10.1109/DASC.2011.165

M3 - Conference contribution

SN - 9781467300063

SP - 1002

EP - 1009

BT - IEEE Ninth International Conferenc Dependable, Autonomic and Secure Computing (DASC) 2011

A2 - Chen, Jinjun

A2 - Dou, Wanchun

A2 - Yang, Jianxun Liu Laurence T

A2 - Ma, Jianhua

PB - IEEE, Institute of Electrical and Electronics Engineers

CY - Sydney, Australia

Y2 - 12 December 2011 through 14 December 2011

ER -

Alam SL, Campbell J, Lucas R. Using Social Media in Government: The Australian Taxation Office e-Tax Facebook Page. In Chen J, Dou W, Yang JLLT, Ma J, editors, IEEE Ninth International Conferenc Dependable, Autonomic and Secure Computing (DASC) 2011. Sydney, Australia: IEEE, Institute of Electrical and Electronics Engineers. 2011. p. 1002-1009 doi: 10.1109/DASC.2011.165

Using Social Media in Government: The Australian Taxation Office e-Tax Facebook Page

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